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Erroneously payment

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  • 25-10-2018 1:34pm
    #1
    Francesca91
    Registered Users Posts: 1 ✭


    Hi,


    Two days ago I have erroneously paid 800 euro for some tickets from the website Viagogo.com.
    unfortunately the transfer has appeared on my 365 bank statement straight away after the purchase. I would like to cancel the payment and get my money back. Please could you confirm if is it possible to do it or if I lost my money??


    Many thanks in advance.


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    #2
    Bank of Ireland: Jennifer
    Closed Accounts Posts: 490 ✭✭Bank of Ireland: Jennifer


    Francesca91 wrote: »
    Hi,


    Two days ago I have erroneously paid 800 euro for some tickets from the website Viagogo.com.
    unfortunately the transfer has appeared on my 365 bank statement straight away after the purchase. I would like to cancel the payment and get my money back. Please could you confirm if is it possible to do it or if I lost my money??


    Many thanks in advance.


    Hi Francesca91,

    Thanks for getting in touch with us here. We would advise that you contact the merchant directly for any such refunds to be applied. We have no way of cancelling the transaction once it has debited the account.

    Thanks, Jen


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