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Broadband bill issues

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  • 25-10-2018 8:41pm
    #1
    xo_CHEWY_ox
    Registered Users Posts: 172 ✭✭


    Hi,

    I am pretty sick of dealing with Eirs rubbish now at this stage. I am not wasting another lunch break on the phone to your friendly (yet incompetent) phone team and I am certainly not using the live chat again (why does that even exist!?).
    So maybe, just maybe the boards gang of Eir can be a bit more reliable.

    I use a lot of data, there was a cap on my plan, I went over it. No bother I paid the bill and agreed to sign a new contract to have cap taken off.
    Next month, overcharged again. Called and was told you still have a cap on your plan. After being passed back and forth to different departments I was eventually told the new plan will come into effect from next billing period.
    Fine, paid the bill. Just got another bill and guess what? Overcharged again!

    I have been patient and paid the bills. I am completely sick of it now though.

    I signed on to a new contract under the agreement there was no cap on our broadband usage. I have been messed around so much at this stage you can refund the extra I paid the last 2 months while you are at it.
    I also haven't been able to login to MyEir for months so can't even see what I am being charged for. This issue has supposedly been "escalated". Can you see that is rectified.

    I have sent a PM with the account number. Please look into this ASAP.

    Thanks.


Comments

  • Options
    #2
    alanhiggyno1
    Registered Users Posts: 1,498 ✭✭✭alanhiggyno1


    xo_CHEWY_ox wrote: »
    Hi,

    I am pretty sick of dealing with Eirs rubbish now at this stage. I am not wasting another lunch break on the phone to your friendly (yet incompetent) phone team and I am certainly not using the live chat again (why does that even exist!?).
    So maybe, just maybe the boards gang of Eir can be a bit more reliable.

    I use a lot of data, there was a cap on my plan, I went over it. No bother I paid the bill and agreed to sign a new contract to have cap taken off.
    Next month, overcharged again. Called and was told you still have a cap on your plan. After being passed back and forth to different departments I was eventually told the new plan will come into effect from next billing period.
    Fine, paid the bill. Just got another bill and guess what? Overcharged again!

    I have been patient and paid the bills. I am completely sick of it now though.

    I signed on to a new contract under the agreement there was no cap on our broadband usage. I have been messed around so much at this stage you can refund the extra I paid the last 2 months while you are at it.
    I also haven't been able to login to MyEir for months so can't even see what I am being charged for. This issue has supposedly been "escalated". Can you see that is rectified.

    I have sent a PM with the account number. Please look into this ASAP.

    Thanks.

    Hope u get sorted took me a few calls to get moved to a diff package and confirmation here so I could download as much as I can. So If I get overcharged tomorrow I'll go mad


  • Options
    #3
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    xo_CHEWY_ox wrote: »
    Hi,

    I am pretty sick of dealing with Eirs rubbish now at this stage. I am not wasting another lunch break on the phone to your friendly (yet incompetent) phone team and I am certainly not using the live chat again (why does that even exist!?).
    So maybe, just maybe the boards gang of Eir can be a bit more reliable.

    I use a lot of data, there was a cap on my plan, I went over it. No bother I paid the bill and agreed to sign a new contract to have cap taken off.
    Next month, overcharged again. Called and was told you still have a cap on your plan. After being passed back and forth to different departments I was eventually told the new plan will come into effect from next billing period.
    Fine, paid the bill. Just got another bill and guess what? Overcharged again!

    I have been patient and paid the bills. I am completely sick of it now though.

    I signed on to a new contract under the agreement there was no cap on our broadband usage. I have been messed around so much at this stage you can refund the extra I paid the last 2 months while you are at it.
    I also haven't been able to login to MyEir for months so can't even see what I am being charged for. This issue has supposedly been "escalated". Can you see that is rectified.

    I have sent a PM with the account number. Please look into this ASAP.

    Thanks.
    Hi there xo_CHEWY_ox

    I've responded to your PM

    -Kyle


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