Trying to cancel, on hold 20 minutes

Any way to expedite this? The 3 hold songs on repeat are starting to drive me a bit insane.

eir: Kyle

Buttonftw wrote: »

Any way to expedite this? The 3 hold songs on repeat are starting to drive me a bit insane.

Hi there Buttonftw

So sorry about the call-waiting times. In order to cancel your account, you have to call directly

-Kyle

drik

Was waiting over 25 minutes myself and the call simply disconnected. Have been holding for another 20 mins. Very convenient Eir. :mad:

Magnatu

Trying to cancel as well. 35 minutes on hold so far. They keep repeating the same song. 

Red Alert

Made me wait nearly half an hour too.  I was moving house, no longer in contract and was getting Digiweb/SIRO FTTH in my new home so wasn't staying.

Agent still went through the entire script rather than just cancelling my account.

Customers leave for many reasons, but annoying them when they want to leave is one way to ensure they'll never come back. This should be available online.

whiterebel

I did it through eir.ie/cancellations. They seem to have removed that link now. They’d obviously prefer to torture people hanging on for hours instead.

Magnatu

Disconnected today after 40 mins on hold. Maybe someone here could advise me.  
I have broadband and phone through Eir.. Out of contract. 
Was hoping to speak to someone in Eir in case they could offer me a slightly better deal but that doesn't seem to be possible. Do I need to cancel with Eir. If I just signed up for a new cintcont with another provider would they handle the cancellation? If not will have to travel to town next week and see if I can cancel at an Eir store. 

eir: Sarah

Hi there,

Unfortunately we can't advise how another company would deal with a change over of service as each company differs in terms of process therefore I would recommend contactig the company you wish  to move to who can advise you further. I do apologise that you were unable to get through however in order to terminate the service in full you would ne required to speak with a member of our cancellations team on 1901.

Thanks,

Sarah

Hoboo

eir: Kyle wrote: »

Buttonftw wrote: »

Any way to expedite this? The 3 hold songs on repeat are starting to drive me a bit insane.

Hi there Buttonftw

So sorry about the call-waiting times. In order to cancel your account, you have to call directly

-Kyle

No you don't. If you send in a letter, and cancel you DD, its done. This nonsense that you must call needs to stop. Kyle, you're full of Sh*t. 

Hoboo

BTW anyone who wants to cancel, screenshot this page, EIR will not take you to any court (might get a 'solicitors letter' which is exactly what it is, a letter, and nothing more), just cancel the DD, send a letter, bye. Absolute chancers. The BOARDS reps should be taking your details in a PM and cancelling, do they fook.

Just cancel your DD. Done.

RobiePAX

Magnatu wrote: »

Disconnected today after 40 mins on hold. Maybe someone here could advise me.  
I have broadband and phone through Eir.. Out of contract. 
Was hoping to speak to someone in Eir in case they could offer me a slightly better deal but that doesn't seem to be possible. Do I need to cancel with Eir. If I just signed up for a new cintcont with another provider would they handle the cancellation? If not will have to travel to town next week and see if I can cancel at an Eir store. 

As a Carphone Warehouse guy I can answer your question.

Slightly Better Deal - Yes, if you call Eir cancellation then the loyalty team might offer you a 12 months discount, to secure you staying them. Unfortunately you will have to be on phone for around 30 minutes. I know it's a joke, many Eir employees know this as well. It's just what it is right now.

Moving to another Provider - If you leave to another eir line based provider such as Vodafone or Sky then yes, they will cancel your Eir contract on your behalf automatically. 

Simply make sure that upon signing up you tell them you want to keep your landline number. They will ask you for your UAN (Universal Account Number) which is on your current eir bill. Using it another provider is able to transfer over old number, which automatically cancels out your current contract with eir. Well, at least Broadband and Landline part of your contract. If you have mobiles they will stay.

Above does not apply to Virgin Media - Note that Virgin Media is different. VM are not using eir based line so moving service to them won't automatically cancel your current provider. They will simply work along side each other. So when leaving to or from VM you have to provide 30 days notice.

I hope this helps,
Cheers
RobiePAX