If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)

Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Top up error

gemsgirl · 2018-10-29 11:59:59

Hi, I moved to a different electricity supplier last week but I was still deducted 20 euro today even though I cancelled my scheduled top up. Can I get this amount put back on my credit card? Gina

Options

29-10-2018 12:59pm

#1

gemsgirl

Closed Accounts Posts: 34 ✭

Join Date: August 2017

Posts: 24

Hi, I moved to a different electricity supplier last week but I was still deducted 20 euro today even though I cancelled my scheduled top up.
Can I get this amount put back on my credit card?
Gina

0

Comments

Options
#2 30-10-2018 10:12am
Electric Ireland: Aoife

Company Representative Posts: 361 Verified rep ✭

Join Date: January 2018

Posts: 361

Hi Gina,

Thank you for getting in touch.

We have limited access to the Pay As You Go system in this department.

We recommend calling the dedicated Pay As You Go team on 1850 372 372 or 01 8529534. They will be in a better position to advise you.

We would just be able to provide general information in relation to Pay As You Go.

Please ask if you have any other questions.

Thanks,
Aoife

0