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Trying to find out whats happening with my installation?

  • 30-10-2018 10:40am
    #1
    murph226
    Registered Users, Registered Users 2 Posts: 1,385 ✭✭✭


    I have been ringing Eir and KN group on and off for the past month trying to find out whats happening with my broadband installation.

    The last time I actually got through to someone they said they'd take my details and get back to me with an answer, that was over a week ago and I have heard nothing back from him.

    Its beyond a joke now, never in my life have I dealt with any company that treats their customers with such disregard.

    I want an answer this morning!


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi there,

    If you could PM me with your order details I will look into this for you.

    Thanks,

    Sarah


  • #3
    murph226
    Registered Users, Registered Users 2 Posts: 1,385 ✭✭✭murph226


    PM sent!


  • #4
    murph226
    Registered Users, Registered Users 2 Posts: 1,385 ✭✭✭murph226


    Still waiting on an answer!


  • #5
    murph226
    Registered Users, Registered Users 2 Posts: 1,385 ✭✭✭murph226


    Excellent service as usual!


  • #6
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    Hi there murph226

    For any queries regarding installation, it will be Open eir at 1800303733 or <snip> This is the only department that will be able to give you any information regarding appointments.


    -Kyle


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  • #7
    murph226
    Registered Users, Registered Users 2 Posts: 1,385 ✭✭✭murph226


    Thanks, I rang the first number there and got absolutely nowhere with the girl I spoke to, the only record she could find was that the technicians were out on the 17th of September and said there needs to be major tree cutting done.

    The technicians have been put a few times since but she had no record of that, the last I heard from the technicians was that the pole in my garden looked dodgy and a survey would need to be done to see if it needs replacing, how is it that she has no record of this?

    About to ring the second number now, not holding out much hope tbh!


  • #8
    murph226
    Registered Users, Registered Users 2 Posts: 1,385 ✭✭✭murph226


    Usual unreasonable waiting time on hols when I called the other number.

    I PM'd Sarah my details, can you please find out what it happening with my installation and reply on here, I am wasting my time ringing.


  • #9
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    murph226 wrote: »
    Usual unreasonable waiting time on hols when I called the other number.

    I PM'd Sarah my details, can you please find out what it happening with my installation and reply on here, I am wasting my time ringing.
    Hi murph226, 

    Apologies for the delay in getting back to you. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


  • #10
    murph226
    Registered Users, Registered Users 2 Posts: 1,385 ✭✭✭murph226


    eir: Tracey wrote: »
    murph226 wrote: »
    Usual unreasonable waiting time on hols when I called the other number.

    I PM'd Sarah my details, can you please find out what it happening with my installation and reply on here, I am wasting my time ringing.
    Hi murph226, 

    Apologies for the delay in getting back to you. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 
    Still waiting on the installation, can I get an update please?


  • #11
    Fralmar
    Registered Users, Registered Users 2 Posts: 23 ✭Fralmar


    As I am reading lot of people is having problems with this company, I am trying to end my contract with them, but they don´t allow me, more than 1 hour 3 times waiting on the phone for no answer


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  • #12
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    murph226 wrote: »
    eir: Tracey wrote: »
    murph226 wrote: »
    Usual unreasonable waiting time on hols when I called the other number.

    I PM'd Sarah my details, can you please find out what it happening with my installation and reply on here, I am wasting my time ringing.
    Hi murph226, 

    Apologies for the delay in getting back to you. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 
    Still waiting on the installation, can I get an update please?
    Hi murph226, 

    Sorry to hear you are waiting for your installation date. 

    Could you PM the following details?
    1. Registered Name
    2/ Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    Thanks, 
    Grainne


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