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Cost of Contacting BB Support

  • 03-11-2018 7:31pm
    #1
    Prisoner6409
    Registered Users, Registered Users 2 Posts: 666 ✭✭✭


    I need to contact your BB support team. The first time I rang a pre-recorded voice message asked that I use my mobile to contact Eir(1890260260) to allow the support to check my line without any activity on that line. Now this is fine if there is no charge or a nominal charge but I do not know what the position is. My first time ringing Eir I was left waiting too long, imo, and so hung up. I was using a land line at the time but if I was using a PAYG mobile my call credit could easily have been eaten up waiting on the line so could you clarify what exactly are the charges when one contacts BB support on 1890260260 from a PAYG mobile.


Comments

  • #2
    EverythingGood
    Registered Users, Registered Users 2 Posts: 2,003 ✭✭✭EverythingGood


    Prisoner6409 wrote: »
    I need to contact your BB support team. The first time I rang a pre-recorded voice message asked that I use my mobile to contact Eir(1890260260) to allow the support to check my line without any activity on that line. Now this is fine if there is no charge or a nominal charge but I do not know what the position is. My first time ringing Eir I was left waiting too long, imo, and so hung up. I was using a land line at the time but if I was using a PAYG mobile my call credit could easily have been eaten up waiting on the line so could you clarify what exactly are the charges when one contacts BB support on 1890260260 from a PAYG mobile.
    You would need to contact your mobile provider, cos its them that levy that charge to your credit. Unless you are with eir mobile of course, if so, carry on.


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Prisoner6409 wrote: »
    I need to contact your BB support team. The first time I rang a pre-recorded voice message asked that I use my mobile to contact Eir(1890260260) to allow the support to check my line without any activity on that line. Now this is fine if there is no charge or a nominal charge but I do not know what the position is. My first time ringing Eir I was left waiting too long, imo, and so hung up. I was using a land line at the time but if I was using a PAYG mobile my call credit could easily have been eaten up waiting on the line so could you clarify what exactly are the charges when one contacts BB support on 1890260260 from a PAYG mobile.

    Hi Prisoner6409, 

    The 1890 number is not a freefone number I'm afraid. If you are an eir prepay customer the pricing can be viewed here and for landline costs, you can view here 

    Thanks 

    Tracey 


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