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Name change on deceased account holder’s service

  • 05-11-2018 11:09am
    #1
    therecklessone
    Registered Users, Registered Users 2 Posts: 17,213 ✭✭✭✭


    Hi,

    I’ve previously spoken to customer service and they provided me with an email address I could contact to change the account holder’s name on account but I’ve mislaid it.

    I’ve tried 1901 but have a newborn at home so don’t have the time to wait 30+ mins I’m currently experiencing

    I tried web chat but was told I’d need to call 1091

    Can you please advise if there is an email address I can send my request to?

    Thanks


Comments

  • #2
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    therecklessone wrote: »
    Hi,

    I’ve previously spoken to customer service and they provided me with an email address I could contact to change the account holder’s name on account but I’ve mislaid it.

    I’ve tried 1901 but have a newborn at home so don’t have the time to wait 30+ mins I’m currently experiencing

    I tried web chat but was told I’d need to call 1091

    Can you please advise if there is an email address I can send my request to?

    Thanks
    accountchange@eir.ie


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    therecklessone wrote: »
    Hi,

    I’ve previously spoken to customer service and they provided me with an email address I could contact to change the account holder’s name on account but I’ve mislaid it.

    I’ve tried 1901 but have a newborn at home so don’t have the time to wait 30+ mins I’m currently experiencing

    I tried web chat but was told I’d need to call 1091

    Can you please advise if there is an email address I can send my request to?

    Thanks
    Hi therecklessone, 

    I'm very sorry for your loss, I understand this is a difficult time. 

    17-pdr is correct above, the email address is accountchange@eir.ie. If you send on all details to them they will be able to arrange this for you and advise on all. 

    Thanks 

    Tracey 


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