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Refund cheque

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  • 08-11-2018 8:55pm
    #1
    Dubted
    Registered Users Posts: 24 ✭


    Hi I overpaid online last Friday due to the screen freezing on the payment link..anyway a lot of money was taken from my account and I asked for a refund on Monday and having contacted your people I explained that I had DDs due out of my account and now had no money..I was told it was in hand and a refund was initiated on 06/11...I noted it was credited on the account but much to my surprise I received a cheque today THURSDAY...How long will this take to clear??...I bank with BOI...I've already had 3 bills bounce and still have no money and I'm being charged by the bank each time!!


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    #2
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    A cheque ffs, they could have easily done a same day bank transfer


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    #3
    Dubted
    Registered Users Posts: 24 ✭Dubted


    vicwatson wrote: »
    A cheque ffs, they could have easily done a same day bank transfer

    Thats what I asked for


  • Options
    #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Dubted,

    We are very sorry to read of this inconvenience.

    The refund cheque takes a matter of days to process as it needs to show on the account (which takes at least one business day) before the funds can be released.

    We need to advise that you contact your bank to find out how long it will take the cheque to clear.

    Best regards,
    Una


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