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phone wait times

kooga · 2018-11-09 13:13:53

Good afternoon all week when I tried to call there is a minimum of 1/2 hr wait time - is this due to volume of calls or low staff numbers - and please don't mention live chat as an effective means of communication as it is extremely frustrating process. thank you

09-11-2018 2:13pm

#1

kooga

Registered Users, Registered Users 2 Posts: 2,901 ✭✭✭

Join Date: September 2012

Posts: 2788

Good afternoon

all week when I tried to call there is a minimum of 1/2 hr wait time - is this due to volume of calls or low staff numbers - and please don't mention live chat as an effective means of communication as it is extremely frustrating process.

thank you

0

Comments

#2 09-11-2018 2:16pm

eir: Sarah

Closed Accounts Posts: 375 ✭✭

Join Date: March 2018

Posts: 374

kooga wrote: »

Good afternoon

all week when I tried to call there is a minimum of 1/2 hr wait time - is this due to volume of calls or low staff numbers - and please don't mention live chat as an effective means of communication as it is extremely frustrating process.

thank you

Hi Kooga,

We are experiencing delays due to a high level of calls in queue and staffing due to relocation. I fo apologise for the inconvenience. We have issued a statement on our website in relation to this and we hope to improve this very soon.

Thanks,

Sarah

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