Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

uniting meteor bill disaster

  • 09-11-2018 4:35pm
    #1
    kennypowers
    Registered Users Posts: 138 ✭✭


    I had the misfortune to ask eir to combine my mobile bill and broadband and phone into one bill.After almost 2 hours on the phone this was achieved.They now have the cheek to now say that my contract started on that date despite being with them for years .I have this rectified with the mobile and am in the process of switching but they refuse to change the broadband back to its original contract date.
    Iv given up waiting listening to the same song on loop.


Comments

  • #2
    kennypowers
    Registered Users Posts: 138 ✭✭kennypowers


    kennypowers wrote: »
    I had the misfortune to ask eir to combine my mobile bill and broadband and phone into one bill.After almost 2 hours on the phone this was achieved.They now have the cheek to now say that my contract started on that date despite being with them for years .I have this rectified with the mobile and am in the process of switching but they refuse to change the broadband back to its original contract date.
    Iv given up waiting listening to the same song on loop.
    Bump.


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    kennypowers wrote: »
    I had the misfortune to ask eir to combine my mobile bill and broadband and phone into one bill.After almost 2 hours on the phone this was achieved.They now have the cheek to now say that my contract started on that date despite being with them for years .I have this rectified with the mobile and am in the process of switching but they refuse to change the broadband back to its original contract date.
    Iv given up waiting listening to the same song on loop.
    Hi kennypowers, 

    The broadband would automatically enter into a new contract when you bundle it. I'm afraid I would be unable to change this, I'm sorry it's not better news. 
     
    Thanks

    Tracey 


  • #4
    kennypowers
    Registered Users Posts: 138 ✭✭kennypowers


    Thanks Tracey.
    I have removed the mobile from the contract .I'm being charged over 110 Euros for broadband and phone .Can I switch to the new cheaper plan as an existing customer and if I'm unable to do so what are the contract termination fees.


  • #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    kennypowers wrote: »
    Thanks Tracey.
    I have removed the mobile from the contract .I'm being charged over 110 Euros for broadband and phone .Can I switch to the new cheaper plan as an existing customer and if I'm unable to do so what are the contract termination fees.
    Our loyalty team via 1901 will be able to explore all options with you and advise you on all. 

    Thanks 

    Tracey 


  • #6
    kennypowers
    Registered Users Posts: 138 ✭✭kennypowers


    eir: Tracey wrote: »
    Our loyalty team via 1901 will be able to explore all options with you and advise you on all. 

    Thanks 

    Tracey 

    Thanks for your time .Calling 1901 won't be
    something I will do again,they should call me and I'll put them on hold for six hours.Joke of a company .


  • Advertisement
  • #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    kennypowers wrote: »
    eir: Tracey wrote: »
    Our loyalty team via 1901 will be able to explore all options with you and advise you on all. 

    Thanks 

    Tracey 

    Thanks for your time .Calling 1901 won't be
    something  I will do  again,they should call me and I'll put them on hold for six hours.Joke of a company .
    I understand your frustration, I'm sorry I am unable to assist you further. 

    Thanks

    Tracey 


Advertisement