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Tp link and Eir not working help

  • 19-11-2018 10:19pm
    #1
    GALWAYINDOOR
    Registered Users, Registered Users 2 Posts: 301 ✭✭


    Hi all I am looking for help I have a tp link td w9970 and I can't get on the Internet with eir iv tried quick install but no luck it has under dsl wan interface pppoe vci 10 dsl disabled. It says Bridge is connected. I'm clueless as to how to fix this any help greatly appreciated when I run diagnostic it says not find Internet joins in

    I'm not very broadband savy in terms of pppoe etc but any help would be great and I will try to answer any questions you might need to know


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    GALWAYINDOOR wrote: »
    Sorry for hijacking the post but I am looking for help I have a tp link td w9970 and I can't get on the Internet with eir iv tried quick install but no luck it has under dsl wan interface pppoe vci 10 dsl disabled. It says Bridge is connected. I'm clueless as to how to fix this any help greatly appreciated when I run diagnostic it says not find Internet joins in
    ED E wrote: »
    Start your own thread. Detail what package you have too in that thread.

    Still not included this very important bit.


  • #3
    GALWAYINDOOR
    Registered Users, Registered Users 2 Posts: 301 ✭✭GALWAYINDOOR


    ED E wrote: »
    Still not included this very important bit.

    The broadband is basic cable not the fibre optic


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    That still leaves two options.

    What router model did eir send you for it?


  • #5
    GALWAYINDOOR
    Registered Users, Registered Users 2 Posts: 301 ✭✭GALWAYINDOOR


    ED E wrote: »
    That still leaves two options.

    What router model did eir send you for it?

    I bought a tp link td w9970 they did not send me one


  • #6
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Whats the package you ordered called? In full.


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  • #7
    GALWAYINDOOR
    Registered Users, Registered Users 2 Posts: 301 ✭✭GALWAYINDOOR


    ED E wrote: »
    Whats the package you ordered called? In full.

    I do not know what you mean by a package? We have broadband for a good few years did not upgrade to fibre. I just changed the router and I can't get it to work


  • #8
    GALWAYINDOOR
    Registered Users, Registered Users 2 Posts: 301 ✭✭GALWAYINDOOR


    GALWAYINDOOR wrote: »
    I do not know what you mean by a package? We have broadband for a good few years did not upgrade to fibre. I just changed the router and I can't get it to work

    This is a pic of what my tp link status is


  • #9
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Aight so, old ADSL1 line.

    image002_1482801452457h.png

    Manually enter details.

    VPI 8
    VCI 35
    Auto for IP/DNS

    Username eircom@eircom.net
    password broadband1


  • #10
    GALWAYINDOOR
    Registered Users, Registered Users 2 Posts: 301 ✭✭GALWAYINDOOR


    ED E wrote: »
    Aight so, old ADSL1 line.

    image002_1482801452457h.png

    Manually enter details.

    VPI 8
    VCI 35
    Auto for IP/DNS

    Username eircom@eircom.net
    password broadband1[/quote

    They appear to be already there but is not working


  • #11
    GALWAYINDOOR
    Registered Users, Registered Users 2 Posts: 301 ✭✭GALWAYINDOOR


    ED E wrote: »
    Aight so, old ADSL1 line.

    image002_1482801452457h.png

    Manually enter details.

    VPI 8
    VCI 35
    Auto for IP/DNS

    Username eircom@eircom.net
    password broadband1

    They appear to be set but no joy


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  • #12
    GALWAYINDOOR
    Registered Users, Registered Users 2 Posts: 301 ✭✭GALWAYINDOOR


    GALWAYINDOOR wrote: »
    They appear to be set but no joy

    I'm not sure it this photo helps diagnose the issue


  • #13
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    GALWAYINDOOR wrote: »
    they did not send me one
    GALWAYINDOOR wrote: »
    I just changed the router and I can't get it to work

    Why did you change, was this after something stopped working?


  • #14
    GALWAYINDOOR
    Registered Users, Registered Users 2 Posts: 301 ✭✭GALWAYINDOOR


    ED E wrote: »
    Why did you change, was this after something stopped working?

    Got it working again I had no eir for a week just stopped working I had an od eir modem about 6 months ago then I changed to this instead but all working fine now thanks


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