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Final final demand

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  • 29-11-2018 8:30pm
    #1
    MitheringMandy
    Registered Users Posts: 13 ✭


    14 months ago, I switched supplier from electric Ireland. Rang with my final meter reading, all fine.
    Today I returned home to find a letter from electric Ireland saying if I do not pay the amount outstanding they will instigate legal proceedings, as this is my final letter.
    I rang the number to speak to a very unhelpful person who could not tell me what this related to, but was able to accuse me of ignoring phone calls and letters. I have never been contacted by electric Ireland. I asked if this bill related to closing my account and asked why I was being contacted after 14 months. I asked what was electric Ireland's policy in relation to outstanding amounts and the procedures that were followed and how these were applied to me, who was last a customer 14 months ago. The agent couldn't tell me.
    You are welcome to instigate legal proceedings. I will never be an electric Ireland customer again.


Comments

  • Options
    #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi MitheringMandy, 

    We are sorry to read this. 

    If you would like us to look into your query, please send us a private message with the following information: 
    • Your name
    • The first line in your address
    • Your account number
    • Your contact number
    • Confirmation you are the account holder (Yes/No)
    [*]

    We can then look into this for you.

    Thanks, 
    Aoife


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