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Money lost in lodgement machine

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  • 01-12-2018 12:26am
    #1
    jayzusb.christ
    Registered Users Posts: 235 ✭✭


    Hi, I recently made a cardless lodgement of 150 into my own account in the Wexford Street branch in Dublin. I did not keep the lodgement slip.
    The money did not go into my account and the manager says there is no record of it. I definitely lodged it. What can I do now?


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    #2
    wush06
    Registered Users Posts: 688 ✭✭✭wush06


    Ask to see the CCTV I would say.


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    #3
    jayzusb.christ
    Registered Users Posts: 235 ✭✭jayzusb.christ


    wush06 wrote: »
    Ask to see the CCTV I would say.

    Thank you, I'll try that on Monday


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    #4
    yrreg0850
    Registered Users Posts: 531 ✭✭✭yrreg0850


    That happened me on one occasion, I had tried lodging late at night. The machine had jammed before lodgement completed and I only got a receipt for some of the lodgement , the remainder being stuck in the machine.
    I was about to go into the branch when they rang me to advise me they had found my money stuck in the machine and they would lodge it for me.


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    #5
    jayzusb.christ
    Registered Users Posts: 235 ✭✭jayzusb.christ


    yrreg0850 wrote: »
    That happened me on one occasion, I had tried lodging late at night. The machine had jammed before lodgement completed and I only got a receipt for some of the lodgement , the remainder being stuck in the machine.
    I was about to go into the branch when they rang me to advise me they had found my money stuck in the machine and they would lodge it for me.

    Same thing happened to me once. I'm getting very tired of in-branch BOI service; they force you to use machines or the online service for everything, and way more problems occur. Think this is about the 4th time I've had problems due to errors with the lodgement machines.


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    #6
    Bank of Ireland: John
    Closed Accounts Posts: 204 ✭✭Bank of Ireland: John


    jayzusb.christ wrote: »
    Hi, I recently made a cardless lodgement of 150 into my own account in the Wexford Street branch in Dublin.  I did not keep the lodgement slip.
    The money did not go into my account and the manager says there is no record of it.  I definitely lodged it. What can I do now?


    Hi there,

    Thank you for contacting us today.

    Can I ask you to please contact our customer service team on 0818 365 365 and explain to the advisor what has happened. They will then contact the Wexford Street branch for you to see what additional checks can be done to trace this lodgement.

    Many Thanks.

    John


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