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Final Bill error

  • 03-12-2018 1:24pm
    #1
    WIne Gums
    Registered Users Posts: 48 ✭


    Hi
    I have been Overcharged on Final Eir Bill.

    Contract ceased on 17-11-2018
    6 Days out of contract until my account switched over on 24-11-2018
    I was charged line rental until 18 December 2018.
    I only owe 6 days.

    Please advise


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    WIne Gums wrote: »
    Hi
    I have been Overcharged on Final Eir Bill.

    Contract ceased on 17-11-2018
    6 Days out of contract until my account switched over on 24-11-2018
    I was charged line rental until 18 December 2018.
    I only owe 6 days.

    Please advise
    Hi WIne Gums, 

    I'm sorry to hear this. 

    Our customer care team via 1901 will be able to assist you with this and apply any credits owed, alternatively you can chat with one of our online agents here

    Thanks 

    Tracey 


  • #3
    WIne Gums
    Registered Users Posts: 48 ✭WIne Gums


    eir: Tracey wrote: »
    WIne Gums wrote: »
    Hi
    I have been Overcharged on Final Eir Bill.

    Contract ceased on 17-11-2018
    6 Days out of contract until my account switched over on 24-11-2018
    I was charged line rental until 18 December 2018.
    I only owe 6 days.

    Please advise
    Hi WIne Gums, 

    I'm sorry to hear this. 

    Our customer care team via 1901 will be able to assist you with this and apply any credits owed, alternatively you can chat with one of our online agents here

    Thanks 

    Tracey 
    Hi

    I hung on for nearly an hour this morning.
    Cannot hang on like that.


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    WIne Gums wrote: »
    eir: Tracey wrote: »
    WIne Gums wrote: »
    Hi
    I have been Overcharged on Final Eir Bill.

    Contract ceased on 17-11-2018
    6 Days out of contract until my account switched over on 24-11-2018
    I was charged line rental until 18 December 2018.
    I only owe 6 days.

    Please advise
    Hi WIne Gums, 

    I'm sorry to hear this. 

    Our customer care team via 1901 will be able to assist you with this and apply any credits owed, alternatively you can chat with one of our online agents here

    Thanks 

    Tracey 
    Hi

    I hung on for nearly an hour this morning.
    Cannot hang on like that.
    I'm afraid they are currently experiencing long delays on calls, our online chat team can assist you. 

    Apologies for the delays incurred. 

    Thanks 

    Tracey 


  • #5
    WIne Gums
    Registered Users Posts: 48 ✭WIne Gums


    eir: Tracey wrote: »
    WIne Gums wrote: »
    eir: Tracey wrote: »
    WIne Gums wrote: »
    Hi
    I have been Overcharged on Final Eir Bill.

    Contract ceased on 17-11-2018
    6 Days out of contract until my account switched over on 24-11-2018
    I was charged line rental until 18 December 2018.
    I only owe 6 days.

    Please advise
    Hi WIne Gums, 

    I'm sorry to hear this. 

    Our customer care team via 1901 will be able to assist you with this and apply any credits owed, alternatively you can chat with one of our online agents here

    Thanks 

    Tracey 
    Hi

    I hung on for nearly an hour this morning.
    Cannot hang on like that.
    I'm afraid they are currently experiencing long delays on calls, our online chat team can assist you. 

    Apologies for the delays incurred. 

    Thanks 

    Tracey 
    Online Chat is offline   


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