Warning AnPost have long delays

magicmike2212

RossieMan wrote: »

It's back Friday post. Nothing an post can do when they've been landed with a massive back log of packages.

They shouldn't take on the business (Amazon etc.) if they are not geared up to deliver their promises.

They would know from previous years the amount of parcels to expect at this time of year.

RossieMan

It's much more this year. The ****ty weather didn't help as most of the boats got seriously delayed so they all arrived together.

1-2 days extra shouldn't be a big problem. They aren't exactly delivering life saving equipment. People have no patience nowadays.

incentsitive

A bit like Kent Brockman and Ned Flanders on tax day, finished long an ever ago!

Macy0161

RossieMan wrote: »

1-2 days extra shouldn't be a big problem. They aren't exactly delivering life saving equipment. People have no patience nowadays.

In fairness, it's not like prime or addresspal are free services. One of the things you pay the Prime subscription for is faster delivery.

magicmike2212

RossieMan wrote: »

1-2 days extra shouldn't be a big problem. They aren't exactly delivering life saving equipment. People have no patience nowadays.

In excess of 10 days is a big problem. My order is needed for my business, it's not a Christmas present. If it was a Christmas present I wouldn't be worried.
I even offered to call out to the depot to collect, which isn't an option as my delivery could be at the bottom of the parcel mountain.

RossieMan

Didn't know that paying for a service meant they could change the weather.

Am on have obviously overpromised massively, their website seems to be telling people their item is somewhere, while an post are saying different.

It's unfortunate, but not sure if it's avoidable given the circumstances.

5500

I think its an Amazon rather than AP issue. Eg I've had about 4 packages from China this week, all getting delivered the day after being scanned at the DMC. On the otherhand I've got Amazon packages showing on their site as due for delivery tomorrow, but the AP tracking number isn't even active yet, so fairly obvious that it's either not here or sorted yet, eitherways I've always taken the Amazon due delivery date with a pinch of salt.

As for AddressPal, I used it again recently after it being a shambles last year, and its still the same! 10 day's for a package to get here after delivery to the UK, but I'm not complaining as I was half expecting same. I wouldn't advise using it for anything time dependant or expensive, once you are prepared to wait for your package when it goes into the black hole in Hatfield then all is good

Graniteville

magicmike2212 wrote: »

They shouldn't take on the business (Amazon etc.) if they are not geared up to deliver their promises.

They would know from previous years the amount of parcels to expect at this time of year.

But who could handle it?

DPD were at capacity, Fastway were at capacity. An Post had a plan, but a storm caused massive delays in AMAZON getting their parcels to An Post. But once they had them, the delays were fairly minimal - and I think 99.9% of people understand there will be delays at this time of year.

There's always one or two people who think everything revolves around their package



I would say its 100% amazon issue for sending dispatch emails before they delivered the items to an post.

Graniteville

magicmike2212 wrote: »

In excess of 10 days is a big problem. My order is needed for my business, it's not a Christmas present. If it was a Christmas present I wouldn't be worried.
I even offered to call out to the depot to collect, which isn't an option as my delivery could be at the bottom of the parcel mountain.

I love this "ordered NEEDED"

FFS - you ordered around Black friday for a product "NEEDED".

Well the mirror will show you the blame for that cockup.

I NEED stuff for my business, I ordered it a hell of a lot earlier than it was "needed" to be sure i had it.

MOD: You might want to tone it down a bit. You have no idea what that posters circumstances are.

whiterebel

whiterebel wrote: »

Was it sent via DHL?

My Amazon parcel was with DHL and supposed to be delivered today but it's still in UK according to Amazon.

Thoie

Uh-oh

"Your package was delivered". I've been home all day, postman normally rings the doorbell, and it's saying "delivered at 12:55" - when I know for certain I was downstairs and couldn't have missed the postman.

Edit:
The tracking updated a few minutes ago with a further line:

ITEM IN DEPOT CORK 05-Dec-18 13:27
DELIVERED CORK 05-Dec-18 12:55
ITEM IS ON DELIVERY CORK 05-Dec-18 06:30

Presume it got mis-scanned or something.

Somedaythefire

My Amazon packages have been fine. The bigger problem for me is my DHL and DPD packages. Two now have left Germany to be forwarded to Ireland are both seem to be MIA with no updates from DHL/DPD or An Post.

adocholiday

I ordered 4 items from Amazon on the 25th November with an estimated delivery date of Monday 3rd. Amazon said it was dispatched Friday 30th and there was no update on the tracker until today at 11.35 where it said it had been accepted at the Dublin 12 Hub and immediately another update saying it was In Transit. Nothing afterwards, no clue where it could be in transit to as it's being delivered to Dublin 14!

greenfield21

Delivering items to the wrong mail centre isn't helping. I have a few items waiting in athlone no where near where I live.

magicmike2212

Graniteville wrote: »

I love this "ordered NEEDED"

FFS - you ordered around Black friday for a product "NEEDED".

Well the mirror will show you the blame for that cockup.

I NEED stuff for my business, I ordered it a hell of a lot earlier than it was "needed" to be sure i had it.

Good for you that you can see into the future. Mod: Warned<SNIP>

RossieMan

Typical reply from someone who didn't get the answer they wanted. off you go now to write a review about how it's their fault, not yours. Clown.

incentsitive

I don't run a business and knew to get everything ordered well in advance of mid-late November. It's basic enough stuff now in fairness champ!

brianomc

I won't be in a hurry to use their parcel management website again.

I got an email on Sunday with some delivery options for a package due on the Monday. Seeing as I was working I thought I would save myself a trip to the depot and have it delivered to work. Sure it will arrive Wednesday at the latest I thought. Big mistake. 72 hours later the tracking still says "CUSTOMER REQUEST ACCEPTED".

magicmike2212

MOD <SNIP>
Who said anything about 'immediate delivery'? I'm waiting 10 days and counting.

Do you think that is acceptable when they advertise guaranteed next day delivery?

As I stated in an earlier post, a couple of days at this time of year is acceptable. An indefinite time is not.

whiterebel

Mod: Posts deleted, snipped and tidied up. I'm locking this so everyone can take a breath and relax. Next one starts with the name calling, or condescendingly tells people what they should do, gets banned from the forum. I'll re-open it later.

Richard tea

When did this thread turn into a an post employee damage limitation thread?

As mentioned the paying customer pays a premium for speedy shipping (prime).

Whilst checking yesterday my item is sitting in a Dublin hub. Expected delivery is between the 4th and 14th. Far from good enough. I didn't realise an post look after Amazon prime deliveries now. I'll be cancelling prime now as it's not worth paying a premium for.

I order quite alot from Germany. It's like clock work. The item takes 2-3 days to arrive in Ireland. It then takes a minimum if 4 days for an post to deliver.

Dpd are a god send. Very fast and always give a one hour delivery window. You can even track the delivery van on the app.

Little Less Conversation

Ordered of Amazon last week, shipped last Friday with expected delivery on Monday. Received a message on Monday to say they expected to deliver on Monday but it's been delayed. No big deal, thought I'd get it on Tuesday. Nothing on Tuesday, nothing on Wednesday with no shipping update on tracking. Amazon has been uphelpful, they haven't a clue what they were doing, reordered a few things, refunded others. What kind of help is that when I log into my account to see that I have to return my first order when it gets here. I didn't ask for my stuff to be re-ordered, it's no good to me next week anyway. Never had an issue with Amazon until now and I've been shopping over 10 years.

Tony EH

ARNOLD J RIMMER wrote: »

Really?

I’m in Kildare and get deliveries from amazon every week with 99% success rate on time to delivery.

I understand that orders multiply around this time but An Post have been far more consistent on delivery times compared to other couriers in Ireland

Yeh. I've never had a single problem with An Post. And if I'm not in when the postman calls (which is roughly the same time, every time), they actually leave a card saying they called and my parcel can be collected at the local depot.

Contrast that to some private couriers and I never know whether they've even called or not, or whether my package has been "delivered" to some other Tony, miles away.

I really would like a situation whereby the punter could choose which service they would prefer when they're buying online and not be at the mercy of cowboys like Fastway.

I'd choose An Post every single time.

copacetic

Graniteville wrote: »

But who could handle it?

DPD were at capacity, Fastway were at capacity. An Post had a plan, but a storm caused massive delays in AMAZON getting their parcels to An Post. But once they had them, the delays were fairly minimal - and I think 99.9% of people understand there will be delays at this time of year.

There's always one or two people who think everything revolves around their package



I would say its 100% amazon issue for sending dispatch emails before they delivered the items to an post.

It’s not just amazon, I have two gap.eu 2 day deliveries that are in the depot since last Thursday and haven’t moved since. Gap are saying they define that as lost and are giving me my money back.

Discodog

People should email jeff@amazon.com It will route your complaint to Amazon's executive offices.

Little Less Conversation

My packages have been shipped, probably left the UK and came to Ireland and everything stopped then. What is going on? I stopped ordering from China because of the long delays. Have they started to keep packages from the UK now? We might get something in about 8, 9, 10 weeks time.

Discodog

Little Less Conversation wrote: »

My packages have been shipped, probably left the UK and came to Ireland and everything stopped then. What is going on? I stopped ordering from China because of the long delays. Have they started to keep packages from the UK now? We might get something in about 8, 9, 10 weeks time.

They have a big backlog of packages in Ireland.

incentsitive

Patience good people, in fairness to An Post they do their damdest to get everything sorted out in the lead up to Christmas.
There's still almost 3 weeks! I do wonder why An Post don't have a depot for collection mind. It'd save them a tonne of work

_Brian

Last of my Amazon packages arrived yesterday, just 48 hours late which is what Amazon notified us of.

Was careful just to order stuff fulfilled by amazon to avoid issues.

Somedaythefire

incentsitive wrote: »

Patience good people, in fairness to An Post they do their damdest to get everything sorted out in the lead up to Christmas.
There's still almost 3 weeks! I do wonder why An Post don't have a depot for collection mind. It'd save them a tonne of work

They would still need to sort them which I'm sure is where the major issue is.

Boom2018

I’m currently waiting on 6 parcels from Amazon.

Of the 5 ordered last week, one is sitting in Dublin Parcel Hub since Tuesday and the other 4 don’t even have a scan yet.

The item I ordered this Tuesday evening is out for delivery already.

I also had an Amazon order delivered by UPS which came in two days as estimated even after being sent to the wrong sort facility.

rat catcher

2 of my Amazon orders have gone walkies! An post doesn't know where they are and tracking numbers weren't recognized. Amazon refunded the items, can't reorder as they are out of stock or might arrive after Christmas! I just hope the rest now arrive !

markc1184

I've an item sitting in the Drogheda sorting office since Monday morning which has said 'Item on Delivery' since I first checked the tracking on Monday. No knocks or collection leaflets left in the post box.

notahappycamper

Do Royal Mail tracking numbers work in the An Post track and trace? It’s an international tracked item from the UK. It says delivered on the Royal Mail tracking but it isn’t. I think that just means delivered to An Post.

notahappycamper

I have also sent an item back to Amazon and it still shows as in transit as per the An Post website since 26th November. It has to be back with Amazon by 23rd December or they’ll charge me for it.

rat catcher

markc1184 wrote: »

I've an item sitting in the Drogheda sorting office since Monday morning which has said 'Item on Delivery' since I first checked the tracking on Monday. No knocks or collection leaflets left in the post box.

I just received 3 of my outstanding orders from Amazon this morning. (Also in Drogheda) the postman said they have loads of late orders but are catching up slowly but surely. Only 4 more orders to come !!😬

Somedaythefire

Another Amazon delivery today. They aren't a problem for me, it's everything that isn't Amazon that hasn't arrived yet. Still have two parcels in limbo between Germany and here. Both ordered before my two recent amazon purchases.

TrustedApple

What is going on with an post?.

I know the post back log be large this time of year but we are talking weeks to get stuff from the UK!!.

Things going missing and then showing up 2 weeks later.

Online shopping is handy but jeses an post is pushing me to buy games digital from now on

Discodog

My item has finally arrived in Dublin so a week after dispatch from the UK

ross2010

I ordered 2 items from Amazon on Monday and they were both delivered today by An Post (2 sep deliveries for identical items)

I am still waiting on 3 Amazon orders which I placed on Nov 29th and they shipped from UK on Nov 30th, nothing since on the tracking. Also waiting on 2 orders from diff companies that I ordered 3 weeks ago, the tracking just says In Transit.

Little Less Conversation

ross2010 wrote: »

I ordered 2 items from Amazon on Monday and they were both delivered today by An Post (2 sep deliveries for identical items)

I am still waiting on 3 Amazon orders which I placed on Nov 29th and they shipped from UK on Nov 30th, nothing since on the tracking. Also waiting on 2 orders from diff companies that I ordered 3 weeks ago, the tracking just says In Transit.

What happened to this shipment? Mine was also shipped on Nov 30th and no update on shipping since. What's going on?

ross2010

There must be a container of amazon orders sitting somewhere unloaded :pac:

Gimme A Pound

Those of us who work or have worked in customer service know that all parties are running around like headless chickens stressed out of their minds!

Discodog

ross2010 wrote: »

There must be a container of amazon orders sitting somewhere unloaded :pac:

It's unloaded but is only now getting scanned.

ross2010

Discodog wrote: »

It's unloaded but is only now getting scanned.

Why would amazon items ordered and shipped at a later date have been delivered already? Seems strange. All my items were fulfilled by Amazon. I will be delighted if they do arrive though a few of the items I need for sat so they will have to be returned if they don't arrive tomorrow (which is unlikely!).

Somedaythefire

ross2010 wrote: »

Why would amazon items ordered and shipped at a later date have been delivered already? Seems strange. All my items were fulfilled by Amazon. I will be delighted if they do arrive though a few of the items I need for sat so they will have to be returned if they don't arrive tomorrow (which is unlikely!).

Depends on how they were shipped.

Discodog

ross2010 wrote: »

Why would amazon items ordered and shipped at a later date have been delivered already? Seems strange. All my items were fulfilled by Amazon. I will be delighted if they do arrive though a few of the items I need for sat so they will have to be returned if they don't arrive tomorrow (which is unlikely!).

I know other people who ordered a week after me but have their items. An Post must of decided to process new deliveries rather than the backlog.

ross2010

Somedaythefire wrote: »

Depends on how they were shipped.

Shipped same way, all fulfilled by amazon. Its frustrating but not the end of the world. I have never done a return to amazon before but will need to if they do arrive as no good to me after sat. Do they charge to return when they missed their delivery date? I think Discodog is right and they are processing new deliveries first rather than the backlog.

Discodog

ross2010 wrote: »

Shipped same way, all fulfilled by amazon. Its frustrating but not the end of the world. I have never done a return to amazon before but will need to if they do arrive as no good to me after sat. Do they charge to return when they missed their delivery date? I think Discodog is right and they are processing new deliveries first rather than the backlog.

I don't know but I can imagine that Amazon have said to not create anymore unhappy customers. I emailed jeff@amazon.com & you usually get an immediate acknowledgement but I haven't even two days later. I suspect they are snowed under with complaints which serves them right for making promises that they couldn't keep.

whiterebel

ross2010 wrote: »

Shipped same way, all fulfilled by amazon. Its frustrating but not the end of the world. I have never done a return to amazon before but will need to if they do arrive as no good to me after sat. Do they charge to return when they missed their delivery date? I think Discodog is right and they are processing new deliveries first rather than the backlog.

Just refuse delivery, tell CS that you are doing it, and why.