Warning AnPost have long delays

selous

Having a chat with "someone" today and AP are experiencing unprecedented volumes of packets/parcels, and have leased yards to park the trailers that cant fit in their depot, but only have the same amount of delivery drivers as rest of the year...
So may be a victim of their own success.

2 full weeks to go, hope all goes well.:eek:

SPDUB

5500 wrote: »

. From next weekend they are delivering parcels on saturday and sunday but wouldnt be surprised if thats brought forward to this week to clear things up

Not only brought forward to this weekend but there was delivery's last sunday as well

jamescd

I queried a Prime order on Live chat that was supposed to be delivered 2 days ago. Your man said it's in transit but he can send out replacements if need be. I told him wouldn't the replacement take even longer. He said no, I'll get it tomorrow. I asked him is he sure and he assured me if I go ahead with the replacement, I will absolutely get it tomorrow.

I decided to go ahead with it. Anyone think there's a chance of me getting it tomorrow? Considering it's not dispatched yet and the delivery estimate on the replacement items even says 12th December, I'd say your man was talking nonsense and no way I'm getting it tomorrow.

selous

Does he live near you and will bring it home with him and drop it off en-route ?

Then maybe.:D

Reputable Rog

TrustedApple wrote: »

They allready deliver parcels on saturday in Cork City!!!.

Today was the best an post signed for my naighbours laptop left it outside my house in the rain!!!

In de County too boy.

flynny50

Problem is in the mail centres,they are not getting the volume of parcels sorted quickly enough.
Once the parcel hits you local post office it WILL be delivered next day.
Parcel delivery in urban areas tomorrow & full nationwide delivery the following 2 Saturdays.

TallGlass

jamescd wrote: »

I queried a Prime order on Live chat that was supposed to be delivered 2 days ago. Your man said it's in transit but he can send out replacements if need be. I told him wouldn't the replacement take even longer. He said no, I'll get it tomorrow. I asked him is he sure and he assured me if I go ahead with the replacement, I will absolutely get it tomorrow.

I decided to go ahead with it. Anyone think there's a chance of me getting it tomorrow? Considering it's not dispatched yet and the delivery estimate on the replacement items even says 12th December, I'd say your man was talking nonsense and no way I'm getting it tomorrow.

In fairness, he might think that Ireland is including NI, which Amazon can seemingly easily get a package to in 24hrs. They just can't seem to replicate this down south for some reason.

An Post have really ****ed this up for Amazon in fairness, I won't be ordering anything else this side of Christmas, way to risky to order presents. In fact I think I will go bricks and motor for the rest of the shopping. If An Post has network issues it won't be just Amazon backing up.

Can't understand it, they know this is going be busy, hire some extra staff FFS.

Davy

TallGlass wrote: »

In fairness, he might think that Ireland is including NI, which Amazon can seemingly easily get a package to in 24hrs. They just can't seem to replicate this down south for some reason.

An Post have really ****ed this up for Amazon in fairness, I won't be ordering anything else this side of Christmas, way to risky to order presents. In fact I think I will go bricks and motor for the rest of the shopping. If An Post has network issues it won't be just Amazon backing up.

Can't understand it, they know this is going be busy, hire some extra staff FFS.

Its not quite doomsday just yet. Its only December 7th so plenty of time still for online ordering. The Black Friday mania will start calming down now so it will improve next week.
If you use Prime/Priority you could order Dec 21st and have it in time for Christmas

sweetie

My TV, despatched 30 Nov is lost in transit so they've sent another one today. Amazon are gas in fairness

thethirdmotive

I ordered a Monitor on the 25th of November, from amazon.de originally being told that the delivery date was for the 3rd of December.

Like clockwork, the German end fulfilled the order having shipped the monitor to Portlaoise on the 2nd of December.

Since then, my monitor has sat in the Portlaoise Mail Centre, and since it's now the weekend I expect it will still do so.

On my amazon page it now says "Your package was probably delivered, as we expected it to arrive by now.".

Anyone have any tips for what to do now? (if there is anything I can do) I understand that I didn't choose a fast delivery option but that was premised on the understanding that I'd have my product by now.

I assume I can't complain to amazon support directly, since they're not fulfilling this order (I don't believe).

TallGlass

Davy wrote: »

If you use Prime/Priority you could order Dec 21st and have it in time for Christmas

All due respect to what your saying, I wouldn't do that. This isn't just a few cages of backlog, it's a few trucks and the cages of backlog, I wouldn't be surprised if they are still trying to clear it come Jan, it's an cluster ****, and if you've ordered a package you'll understand.

Amazon are not handing out these refund for free, An Post will be paying for breaching the SLAs with Amazon. They are now trying to balance, packages with broken SLAs, one's coming to breech SLA's and new arrivals.

Mixed in with the sounds of things they don't know which ones have breech or where they are, or what ones are about to breech, so while we have staff sort that mess out the rest are now under pressure to sort the newer stuff, added to the fact the vans can only carry so much physically.

Someone mentioned Fastway earlier, we are really border line Fastway levels of incompetence here. So much so, that An Post drivers are driving by houses saying customers where not at home, and they didn't even call!

Shelli2

Not just Amazon.

Ordered tree, lights and decorations from Home store & More. Delivery was dispatched from Dublin, 2 large boxes dispatched together, was given both tracking codes.
One box delivered yesterday. One still states in transit.
An post could tell me no more than 'they must have just got separated, it will probably arrive next week some time'.
Shockingly bad service.

Little Less Conversation

My package is still in Dublin. It was scanned on Thursday. You would think they would scan it and put it on the truck to Cork where it's meant to go. But nope still in Dublin. It's any wonder there's such a backlog.

Discodog

So, guided by others here, I went on to the live chat. Then, after trying to get the live chat person to understand, the chat got cut off. Today I get notice of a full refund even though they know that the package is at my post office awaiting collection.

magicmike2212

TallGlass wrote: »

Amazon are not handing out these refund for free, An Post will be paying for breaching the SLAs with Amazon.

Looks like An Post are in for a large bill once Amazon tot up everything they've refunded or replaced.



It's not just Amazon either, anyone sending items by ExpressPost are entitled to a refund of their postage costs if their parcel doesn't arrive next business day.

harr

magicmike2212 wrote: »

Looks like An Post are in for a large bill once Amazon tot up everything they've refunded or replaced.



It's not just Amazon either, anyone sending items by ExpressPost are entitled to a refund of their postage costs if their parcel doesn't arrive next business day.

Well I paid for 3 items express delivery last week took 3 days to get delivered by an post...two letters registered and one parcel.. the letters cost 8 quid each to post..

magicmike2212

harr wrote: »

Well I paid for 3 items express delivery last week took 3 days to get delivered by an post...two letters registered and one parcel.. the letters cost 8 quid each to post..

Here's the form you need to fill in: https://forms.anpost.ie/enquiry/


I wouldn't hold my breath on a refund though, it can take months and numerous follow-ups to get your money back.

Sparko

My Amazon package which was due on Tuesday finally got a scan at about midnight and just arrived now so I guess the Saturday deliveries have started.

5uspect

Amazon UK order I placed two weeks ago was finally ‘delivered’ yesterday except it wasn’t. The odd thing is that my OH was at home and met the postman at the stated delivery time when he delivered some regular post. Neighbours didn’t get it either.

SPDUB

harr wrote: »

Well I paid for 3 items express delivery last week took 3 days to get delivered by an post...two letters registered and one parcel.. the letters cost 8 quid each to post..

If they were actually registered letters then that is not guaranteed next day delivery so there wouldn't be a refund

I still think this is a mad thread to read. I live in Drogheda, although I doubt that has any bearing on anything, and all my Amazon orders arrived quicker than I actually expected them to (and a couple of eBay purchases have been on schedule.. not early, admittedly, but they didn't go missing or come in late).


I know it obviously varies from person to person, but from my point of view, An Post/Amazon have done a sterling job this christmas. I wonder why the same success isn't being replicated for ye guys. Seems unusual.

Tony EH

/\

It's weird.

I ordered a package from Amazon UK on Sunday night. Got it delivered by An Post on Wednesday morning.


¯\_(ツ)_/¯

killbillvol2

An order I made on November 23rd arrived in Dublin last Sunday, December 2nd. Amazon now accept that it's lost and have refunded me.

It's probably not lost, just stuck on a shelf somewhere so what happens if An Post suddenly find it and deliver it?

harr

SPDUB wrote: »

If they were actually registered letters then that is not guaranteed next day delivery so there wouldn't be a refund

They were express delivery with the additional €2 for them to signed so express and registered.

Discodog

Official from the AnPost website:

As we go in to the second week of December, An Post’s national parcel delivery operation is in full swing. Daily volumes are in well in excess of previous years as the online retail surge reaches into every community we serve. At the moment, we’re delivering 100,000 plus parcels per day nationwide as well as Christmas cards and everyday mail.


Due to huge volumes, some parcel deliveries are running a couple of days behind schedule and we are working around the clock to get all your parcels to you as quickly as possible. We have a great team of people who know how important your parcel is and who are doing everything possible to get your parcels processed and out for delivery.

We’re working around the clock. Thank you for your patience.

selous

harr wrote: »

They were express delivery with the additional €2 for them to signed so express and registered.

I remember years ago a customer came to complain about something that was a 24hr thing, (not AnPost) the guy our side told him 24 hour was 3 working days 3 X 8hr = 24, customer, a little befuddled, said ok and left, :rolleyes:

harr

selous wrote: »

I remember years ago a customer came to complain about something that was a 24hr thing, (not AnPost) the guy our side told him 24 hour was 3 working days 3 X 8hr = 24, customer, a little befuddled, said ok and left, :rolleyes:

Brilliant response

NATLOR

killbillvol2 wrote: »

An order I made on November 23rd arrived in Dublin last Sunday, December 2nd. Amazon now accept that it's lost and have refunded me.

It's probably not lost, just stuck on a shelf somewhere so what happens if An Post suddenly find it and deliver it?

They are the same dates as my order that I also got refunded for,was wondering the same

BTW I just got onto live chat to complain about the lost parcel and was given £7 credit for my trouble

frisbeeface

5uspect wrote: »

Amazon UK order I placed two weeks ago was finally ‘delivered’ yesterday except it wasn’t. The odd thing is that my OH was at home and met the postman at the stated delivery time when he delivered some regular post. Neighbours didn’t get it either.

Same happened to me. Package 'delivered' on Thursday but I was in all day and nothing. Got onto Amazon live chat and they refunded me without me even suggesting it...I wasn't even looking for a refund!

RichardoKhan

Snap.......2 items. Got 2 months extended Prime and £5 credit

killbillvol2

NATLOR wrote: »

They are the same dates as my order that I also got refunded for,was wondering the same

BTW I just got onto live chat to complain about the lost parcel and was given £7 credit for my trouble

They gave me £10 credit and I didn't even ask. I won't be going near them in the foreseeable future though. One too many delivery f+@# ups.

Richard tea

Cant believe some people cant understand the frustration of delayed packages form an post. I have a parcel scanned in on the 3rd of Dec in the Dublin Hub. Amazon says give it until the 14th before they will try and sort it. Its a present from Santa so if they decide its lost on the 14th it leaves very little time to replace it.

my3cents

Richard tea wrote: »

Cant believe some people cant understand the frustration of delayed packages form an post. I have a parcel scanned in on the 3rd of Dec in the Dublin Hub. Amazon says give it until the 14th before they will try and sort it. Its a present from Santa so if they decide its lost on the 14th it leaves very little time to replace it.

I can't believe that some people expect the post to be the same service at the busiest time of year as it is the rest of the time.

NATLOR

my3cents wrote: »

I can't believe that some people expect the post to be the same service at the busiest time of year as it is the rest of the time.

I cant believe that our national postal service wasn't prepared for the busiest time of the year.
A couple of days delay no problem.Parcels sitting in Dublin depots for over a week is taking the piss.

killbillvol2

my3cents wrote: »

I can't believe that some people expect the post to be the same service at the busiest time of year as it is the rest of the time.

This was hardly sprung on them out of the blue. The system they use with Amazon is messed up anyway but it's inexcusable that they've literally abandoned parcels and have no intention of delivering them.

Graniteville

NATLOR wrote: »

I cant believe that our national postal service wasn't prepared for the busiest time of the year.
A couple of days delay no problem.Parcels sitting in Dublin depots for over a week is taking the piss.

Amazon and the storms are primarily to blame.

Instead of a steady stream of trucks from Monday 26th to Friday 30th Nov, they had some arrive Mon 26th and morning of Tues 27th and then none until Friday 30th as there was a large number of sailing cancellations on the Irish sea and nothing left the amazon warehouses until normality resumed Thursday.

This meant a massive volume of amazon parcels on Thursday evening and friday going in with end of month post and systems were overloaded.

Figures given out are in the 200,000+ range for one week and most arrived in a 24 hour period.

road_high

So what happens if a parcel is recordered delivered but the purchaser never got it or signed for it? I don’t buy a lot online and never had a problem with delivery but hasnt been at Xmas.
Is there much hassle with getting refunded? Mod :<SNIP> Please leave the allegations out until you have proof.

5uspect

frisbeeface wrote: »

Same happened to me. Package 'delivered' on Thursday but I was in all day and nothing. Got onto Amazon live chat and they refunded me without me even suggesting it...I wasn't even looking for a refund!

Yes, same, they refunded me straight away.

whiterebel

road_high wrote: »

So what happens if a parcel is recordered delivered but the purchaser never got it or signed for it? I don’t buy a lot online and never had a problem with delivery but hasnt been at Xmas.
Is there much hassle with getting refunded? Mod :<SNIP> Please leave the allegations out until you have proof.

An Post seem so to be in a total heap since Black Friday. Did you ask your local postman, or report it to the local PO? Is it signed for? First contact should always be with the sender. It is up to them to chase the courier/post if they paid for the postage.

road_high

[quote="road_high;108839528? Mod :<SNIP> Please leave the allegations out until you have proof.[/quote]

Not accusing anyone but seems very very odd to me that people are saying their trackings are showing up as delivered and signed for (not by the consignee) and dissapear into thin air. If that doesn’t sound dodgy I don’t know what is. I don’t buy that all these packages are lying on an An Post shelf somewhere but maybe I’m just an old cynic!

road_high

my3cents wrote: »

I can't believe that some people expect the post to be the same service at the busiest time of year as it is the rest of the time.

If they can’t do the work then don’t take on the business. Just because they are a still a semi state body doesn’t mean consumers have to accept or expect second rate service.

Discodog

road_high wrote: »

Not accusing anyone but seems very very odd to me that people are saying their trackings are showing up as delivered and signed for (not by the consignee) and dissapear into thin air. If that doesn’t sound dodgy I don’t know what is. I don’t buy that all these packages are lying on an An Post shelf somewhere but maybe I’m just an old cynic!

Plus some items, like mine, didn't need a signature so they would be extremely easy to "lose". A €40 package with no proof of delivery. No wonder Amazon issued a full refund.

road_high

Discodog wrote: »

Plus some items, like mine, didn't need a signature so they would be extremely easy to "lose". A €40 package with no proof of delivery. No wonder Amazon issued a full refund.

Going forward I can’t see Amazon being too happy with that situation. Multiply all these “lost” packages and no doubt it’s huge amounts of lost revenue (refund plus the value of the goods). Know DHL are more expensive but highly unlikely to have so many/any unexplained losses

Discodog

road_high wrote: »

Going forward I can’t see Amazon being too happy with that situation. Multiply all these “lost” packages and no doubt it’s huge amounts of lost revenue (refund plus the value of the goods). Know DHL are more expensive but highly unlikely to have so many/any unexplained losses

I think that we will be the losers as I suspect that AnPost will have to bare the cost. They agreed the contract & should of had contingency plans in place. Black Friday was a known, the storm wasn't but you can't be surprised by a storm especially during the Winter.

road_high

Discodog wrote: »

I think that we will be the losers as I suspect that AnPost will have to bare the cost. They agreed the contract & should of had contingency plans in place. Black Friday was a known, the storm wasn't but you can't be surprised by a storm especially during the Winter.

Don’t an post always take on temps befre Xmas? Surely they could have hired a few more on short notice to clear the backlogs

Donutz

Discodog wrote:

I think that we will be the losers as I suspect that AnPost will have to bare the cost. They agreed the contract & should of had contingency plans in place. Black Friday was a known, the storm wasn't but you can't be surprised by a storm especially during the Winter.

You can't blame an post for the storm. Yes it's not surprising that there is a storm in winter but to expect the postal service to be fully prepared for a situation where they receive no amazon parcels for a few days over the black Friday sales is ridiculous. Neither an post or amazon can tell just how much they are gonna be shipping before the black Friday event and to couple that with the cancelled sailings it was totally unforeseeable.

Also what contingency plan would you suggest? Taking on extra staff is not really an option as it would take a few weeks for new staff to learn the sorting or delivery routes.

Discodog

Donutz wrote: »

You can't blame an post for the storm. Yes it's not surprising that there is a storm in winter but to expect the postal service to be fully prepared for a situation where they receive no amazon parcels for a few days over the black Friday sales is ridiculous. Neither an post or amazon can tell just how much they are gonna be shipping before the black Friday event and to couple that with the cancelled sailings it was totally unforeseeable.

Also what contingency plan would you suggest? Taking on extra staff is not really an option as it would take a few weeks for new staff to learn the sorting or delivery routes.

Were the ferries stopped for a few days or a few hours ?

selous

Roll on the snow storm,(for a week or two) then there'll be no deliveries anywhere, and people will go to ..............SHOPS for things. :rolleyes:

Amazon packet ordered on 30-Nov
Dispatched on 7-Dec
Got a text today, 9-Dec saying it was in An Post National hub and offering alternative delivery options. so should get it tomorrow so......shouldn't I?

Little Less Conversation

selous wrote: »

Roll on the snow storm,(for a week or two) then there'll be no deliveries anywhere, and people will go to ..............SHOPS for things. :rolleyes:

Amazon packet ordered on 30-Nov
Dispatched on 7-Dec
Got a text today, 9-Dec saying it was in An Post National hub and offering alternative delivery options. so should get it tomorrow so......shouldn't I?

No. Had a text on Thursday to say my parcel is in the national hub. Thought I'd get next day delivery. They do deliveries on Saturdays and I still didn't get it then. Reading through this thread and people had their parcels scanned last week and some are still waiting.

Donutz

Discodog wrote:

Were the ferries stopped for a few days or a few hours ?

According to an earlier poster, amazon packages that were marked as dispatched didn't reach an post until a couple of days later.