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Elvery sports customer care issue

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  • 05-12-2018 10:42am
    #1
    How Soon Is Now
    Registered Users Posts: 13,136 ✭✭✭✭


    I've been trying to get In touch with them for at least two weeks now to get a replacement part for an item I bought with them a few years ago.

    The part was originally replaced but when I opened it I found out it was the wrong one! A mistake on my behalf.

    Anyway I got in touch by email explaining this on the 18th of November I've sent countless emails at this point without reply and I've also rang them.

    Both times I called I was told there busy someone will get in touch with customer care who deal with the emails and let them know and that to email them again!!

    So I have a piece of gym equipment just sitting there now that I can't use and I dunno what else I can do at this stage other then keep ringing to the point I have an argument with them over the phone!!

    I just want to know how I can get the part I'm willing to pay if needed!


Comments

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    #2
    C3PO
    Registered Users Posts: 3,763 ✭✭✭C3PO


    Would you not be better trying to go directly to the manufacturer?


  • Options
    #3
    eurokev
    Registered Users Posts: 970 ✭✭✭eurokev


    Just get on to the manufacturer


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    #4
    How Soon Is Now
    Registered Users Posts: 13,136 ✭✭✭✭How Soon Is Now


    Never taught of that! I'll have to find them!


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