Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Disconnected despite agreed payment

  • 05-12-2018 10:43am
    #1
    Diabhal Beag
    Closed Accounts Posts: 15,238 ✭✭✭✭


    Good morning,
    Our account has been disconnected for outstanding balance despite a recently agreed monthly payment which had been paid.

    It is impossible to get through to Eir without paying outstanding balance that is well above the agreed cost.

    Could you please assist?

    Thanks


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Diabhal Beag wrote: »
    Good morning,
    Our account has been disconnected for outstanding balance despite a recently agreed monthly payment which had been paid.

    It is impossible to get through to Eir without paying outstanding balance that is well above the agreed cost.

    Could you please assist?

    Thanks
    Hi Diabhal Beag, 

    I'm afraid we are unable to process reconnections from here, our customer care team via 1901 need to look into the arrangement made and advise further. Alternatively, you can chat with an online agent here - https://www.eir.ie/chatnow/techsupport/

    Apologies for the delays incurred. 

    Thanks 

    Tracey 


Advertisement