Eir mobile reception gone poor

PukkaStukka

Hi Eir!

We live in Donabate Co Dublin and my wife and I are Eir mobile customers. Our reception at home and in the neighbourhood seems to have gone quite poor lately with callers complaining they can't hear us or incoming calls not connecting and / or diverting to voicemail. Using the phones elsewhere is generally fine though.

Any idea's what might be going on? Have we a local issue?

eir: Ahren

PukkaStukka wrote: »

Hi Eir!

We live in Donabate Co Dublin and my wife and I are Eir mobile customers. Our reception at home and in the neighbourhood seems to have gone quite poor lately with callers complaining they can't hear us or incoming calls not connecting and / or diverting to voicemail. Using the phones elsewhere is generally fine though.

Any idea's what might be going on? Have we a local issue?

Hi there PukkaStukka

Thank you for getting in touch with us here. Sorry to hear you are having issues with your mobile reception.

We are currently not aware of any issues going on in your area at this time.

Can you tell me if the sims are older than your phones? If so, I would recommend you pop into your local eir store and pick up a USIM which is better for connecting to our 4G network.

Thanks

Ahren

PukkaStukka

Hi Ahren.

Unsure about my wifes SIM card, but mine is a 4G SIM that dates from November 2015.

In addition, I can see the signal strength fluctuating of its own accord at home. I doubt that would be down to the SIM, yes?

Should I still try get it changed?

Pukka

eir: Kellie

PukkaStukka wrote: »

Hi Ahren.

Unsure about my wifes SIM card, but mine is a 4G SIM that dates from November 2015.

In addition, I can see the signal strength fluctuating of its own accord at home. I doubt that would be down to the SIM, yes?

Should I still try get it changed?

Pukka

Hi PukkaStukka,

Thanks for getting back in touch with us. 

My best advice would be to update to USIMs as according to our system you are in a full coverage area. 

~Kellie

PukkaStukka

I called to an EIR store and replaced my USIM last Friday evening. After several days, I can say that it has made no discernible difference. The phone operates fine elsewhere except in our locality.

eir: Kellie

PukkaStukka wrote: »

I called to an EIR store and replaced my USIM last Friday evening. After several days, I can say that it has made no discernible difference. The phone operates fine elsewhere except in our locality.

Hi PukkaStukka,

If you could PM me the following account details, I can have a look into this for you.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

PukkaStukka

PM Sent

eir: Kellie

PukkaStukka wrote: »

PM Sent

Hi PukkaStukka,

I've just received and replied to your PM.

~Kellie