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New phone and sim card.

  • 09-12-2018 1:17pm
    #1
    hadepsx
    Registered Users, Registered Users 2 Posts: 1,515 ✭✭✭


    Hi do your phones come with a sim card. As I was told, very rudely btw, in a local bricks and motar eir shop that they can't just give me a sim card with the phone I was gonna buy. Is this true. Or anyone else experience this. Thanks.


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    hadepsx wrote: »
    Hi do your phones come with a sim card. As I was told, very rudely btw,  in a local bricks and motar eir shop that they can't just give me a sim card with the phone I was gonna buy. Is this true. Or anyone else experience this. Thanks.
    Hi hadepsx, 

    Apologies for the confusion here. 

    We would supply you with a SIM card with a new phone, I'm not sure why the agent was advising you otherwise. 

    Thanks 

    Tracey 


  • #3
    hadepsx
    Registered Users, Registered Users 2 Posts: 1,515 ✭✭✭hadepsx


    eir: Tracey wrote: »
    Hi hadepsx, 

    Apologies for the confusion here. 

    We would supply you with a SIM card with a new phone, I'm not sure why the agent was advising you otherwise. 

    Thanks 

    Tracey 

    I'm not sure either. I asked for just the sim card with the new phone but the agent forced me to purchase a e10 top up with the sim card. Wouldn't give me it otherwise. Very rude person too. Who can I contact to make a complaint.


  • #4
    RobiePAX
    Registered Users, Registered Users 2 Posts: 278 ✭✭RobiePAX


    Your eir sales agent is correct. When you are buying a sim card with or without the phone you are subject to mandatory minimum €10 top up. This is not exclusively to Eir. Pretty much all providers ask you to buy top up with the sim card.

    Eir sales agent simply can't process the sale with a new prepay sim card without charging you for top up.

    If you feel that he was rude to you, that's a different matter. You can log a complaint here if you wish to do so.


  • #5
    Spook_ie
    Registered Users, Registered Users 2 Posts: 10,896 ✭✭✭✭Spook_ie


    Depends on if it's a new number or not, if it's your original number but you just need a different sized sim then it'll be free, but if you want a new number then many companies charge.


  • #6
    hadepsx
    Registered Users, Registered Users 2 Posts: 1,515 ✭✭✭hadepsx


    Fair enough, thanks for the reply. But I wasn't even given the option as to how much I wanted the top up to be. I tried getting e5 as it's only for my teenager for Christmas, and was planning on getting the e5 simply top up plan anyway, but the agent wouldn't give that amount out. Basically forced me to get the e10. No I'm not gonna cry over e10 but I just found it odd that you can't get a Sim with a phone, and obviously the agent's poor attitude didn't help.


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