Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all! We have been experiencing an issue on site where threads have been missing the latest postings. The platform host Vanilla are working on this issue. A workaround that has been used by some is to navigate back from 1 to 10+ pages to re-sync the thread and this will then show the latest posts. Thanks, Mike.
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

why oh why are Eir preventing customers from cancelling landlines!

  • 10-12-2018 9:59pm
    #1
    greengirl1968
    Registered Users Posts: 32 ✭


    Despite trying to get through to 1901 - to no avail - emailing, and writing to customer service a landline account which should have been cancelled in August is still getting bills - what is going on


    Comreg need to sort this out - even the complaints form on the site only accepts landline numbers - how can you give that when the line is cut off!!


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    greengirl1968 wrote: »
    Despite trying to get through to 1901 - to no avail - emailing, and writing to customer service a landline account which should have been cancelled in August is still getting bills - what is going on


    Comreg need to sort this out - even the complaints form on the site only accepts landline numbers - how can you give that when the line is cut off!!
    Hi greengirl1968, 

    I'm really sorry to hear about the issues you are having with cancelling your service. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll check this for you. 

    Thanks 

    Tracey 


  • #3
    greengirl1968
    Registered Users Posts: 32 ✭greengirl1968


    Hi there,

    despite the assurance from eir on this forum that this issue has now been resolved and the account closed there appeared yet another bill from eir last week

    [snipped]

    Can someone get back to me asap please


  • #4
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Hi greengirl1968,


    I've removed your personal info from your post. When a rep responds, it would be best to send this information via Private Message to the rep. You can do so by hovering over their username and selecting "Send Private Message" in the dropdown menu.

    How can I? User's guide to some features on the new site



  • #5
    greengirl1968
    Registered Users Posts: 32 ✭greengirl1968


    Is anyone on eir going to respond please?  Is anyone from eir on these boards?


  • #6
    greengirl1968
    Registered Users Posts: 32 ✭greengirl1968


    Boards.ie: Mark wrote: »
    Hi greengirl1968,


    I've removed your personal info from your post. When a rep responds, it would be best to send this information via Private Message to the rep. You can do so by hovering over their username and selecting "Send Private Message" in the dropdown menu.
    thanks


  • Advertisement
  • #7
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    greengirl1968 wrote: »
    Despite trying to get through to 1901 - to no avail - emailing, and writing to customer service a landline account which should have been cancelled in August is still getting bills - what is going on


    Comreg need to sort this out - even the complaints form on the site only accepts landline numbers - how can you give that when the line is cut off!!
    Hi greengirl1968, 

    My apologies for the delay in responding. 

    Could you PM the following details?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder? 

    As soon as I get this information I can look into this. 

    Grainne


Advertisement