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  • 10-12-2018 10:42pm
    #1
    CitizenFloor
    Registered Users Posts: 321 ✭✭


    I paid for 2 months of Eir Sport online, via Eir's website https://www.setantago.com, on October 6th, 2018. I paid for two months up front (€14.99 per month, €29.98 in total).
    I.e. Two months up front to view the service from October 6th to December 6th.



    I paid for two months, and the service was cut after 1 month.



    How do I get a refund?


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    #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    CitizenFloor wrote: »
    I paid for 2 months of Eir Sport online, via Eir's website https://www.setantago.com, on October 6th, 2018. I paid for two months up front (€14.99 per month, €29.98 in total).
    I.e. Two months up front to view the service from October 6th to December 6th.



    I paid for two months, and the service was cut after 1 month.



    How do I get a refund?
    Hi CitizenFloor, 

    I'm sorry to hear this. 

    Our eir sports team on 0818 20 30 40 will be able to assist you with this, alternatively, you can email them at cs@eirsport.ie

    Thanks 

    Tracey 


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    #3
    CitizenFloor
    Registered Users Posts: 321 ✭✭CitizenFloor


    Hi....I emailed that address on the 7th. What is the expected turnaround?


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    #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    CitizenFloor wrote: »
    Hi....I emailed that address on the 7th. What is the expected turnaround?
    The standard timeframe is up to 3 working days. 

    The best advice I can offer is to contact them directly to query this. 

    Thanks

    Tracey 


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