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Unable to contact 1901 support - acc number not recognised

Apogee · 2018-12-11 08:40:52

I've been trying to contact eir on 1901 to cancel my account, but am unable to speak to a person as the system does not recognise my account number or ftth reference number. Is it possible to speak to a human directly? Or have eir contact me?

11-12-2018 9:40am

#1

Apogee

Registered Users, Registered Users 2 Posts: 3,801 ✭✭✭

Join Date: April 2002

Posts: 3393

I've been trying to contact eir on 1901 to cancel my account, but am unable to speak to a person as the system does not recognise my account number or ftth reference number.

Is it possible to speak to a human directly? Or have eir contact me?

0

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#2 11-12-2018 4:03pm

eir: Tracey

Closed Accounts Posts: 2,136 ✭✭✭

Join Date: September 2015

Posts: 2127

Apogee wrote: »

I've been trying to contact eir on 1901 to cancel my account, but am unable to speak to a person as the system does not recognise my account number or ftth reference number.

Is it possible to speak to a human directly? Or have eir contact me?

Hi Apogee,

If you PM me your account number, full name on the account, email address and date of birth I'll clarify your details for you.

Thanks

Tracey

0