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Two issues - 1 Major, 1 minor

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  • 13-12-2018 12:30pm
    #1
    antodeco
    Registered Users, Subscribers Posts: 13,516 ✭✭✭✭


    Hi there,
    I currently have 2 issues with my eir prepay mobile.

    1 - I am unable to make outbound calls, or send any texts (this includes contacting customer care). I can receive no problem.

    2 - I am trying to login to my account but I dont know the original PIN number.

    My first course of action was to contact customer care. But I cannot call the number.
    My second course of action was to try the online chat. 4 attempts to get through to a mobile chat person (kept defaulting to fixed). I tried in vain twice to get this resolved, but I get asked for my details, then the agent disappears and the chat than terminates due to lack of activity. This happened twice!
    My third course of action is to try here, so please dont ensure I have to take a fourth course of action....

    Thanks


Comments

  • Options
    #2
    Wile E. Coyote
    Registered Users Posts: 1,560 ✭✭✭Wile E. Coyote


    Save yourself the time and go straight to the 4th course of action... Twitter.


  • Options
    #3
    antodeco
    Registered Users, Subscribers Posts: 13,516 ✭✭✭✭antodeco


    Gas. Been told to ring in. Managed from.another phone, by using the outside of Ireland number. It says it's outside their operating hours, even though they're open until 6pm...!


  • Options
    #4
    antodeco
    Registered Users, Subscribers Posts: 13,516 ✭✭✭✭antodeco


    Have just been advised that in order to retrieve my original pin, I need to log in with my original pin on the website....


  • Options
    #5
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    antodeco wrote: »
    Hi there,
    I currently have 2 issues with my eir prepay mobile.

    1 - I am unable to make outbound calls, or send any texts (this includes contacting customer care). I can receive no problem.

    2 - I am trying to login to my account but I dont know the original PIN number.

    My first course of action was to contact customer care. But I cannot call the number.
    My second course of action was to try the online chat. 4 attempts to get through to a mobile chat person (kept defaulting to fixed). I tried in vain twice to get this resolved, but I get asked for my details, then the agent disappears and the chat than terminates due to lack of activity. This happened twice!
    My third course of action is to try here, so please dont ensure I have to take a fourth course of action....

    Thanks
    Hi antodeco.

    Thank you for getting in touch with us here.

    I am sorry to hear that you are having issues regarding your mobile.

    If you could PM me your account details, account number, full name on the account, DOB and address, I would be more than happy to look into this for you.

    -Ahren


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