Refund of credit?

muffler

My contract with Eir ended on 11 November and I have since received a final bill which indicates that I have a €30 credit on the account. When can I expect the refund to take place or how long after the final bill issues is the refund processed?

eir: Ahren

muffler wrote: »

My contract with Eir ended on 11 November and I have since received a final bill which indicates that I have a €30 credit on the account. When can I expect the refund to take place or how long after the final bill issues is the refund processed?

Hi, muffler.

Thank you for getting in touch with us here.

I would be happy to look into this for you.

Please PM me your account number, full name on the account, date of birth and address.

Thank you.
-Ahren

muffler

Thanks Ahren. PM sent there now.

eir: Ahren

muffler wrote: »

Thanks Ahren. PM sent there now.

Hi muffler.

I have just replied to your PM there.

Thanks
-Ahren

muffler

Just a wee bump on this and also to acknowledge Ahren's help but unfortunately a month has gone by and there's still no sign of a refund or any official correspondence at all. I would have to revert to my original query and ask how long does it take to process a refund?

I dont have the time to spend up to an hour waiting for someone to answer the phone, being driven demented by that shocking music and then to get cut off and have to restart the process again. Been there before and Im all out of Valium now  

eir: Ahren

muffler wrote: »

Just a wee bump on this and also to acknowledge Ahren's help but unfortunately a month has gone by and there's still no sign of a refund or any official correspondence at all. I would have to revert to my original query and ask how long does it take to process a refund?

I dont have the time to spend up to an hour waiting for someone to answer the phone, being driven demented by that shocking music and then to get cut off and have to restart the process again. Been there before and Im all out of Valium now  

Hi muffler.

I have looked into this for you and see that your refund is still being processed, this does take some time to go through. 

I do apologise about the delay.

Thank you.
-Ahren

muffler

eir: Ahren wrote: »

muffler wrote: »

Just a wee bump on this and also to acknowledge Ahren's help but unfortunately a month has gone by and there's still no sign of a refund or any official correspondence at all. I would have to revert to my original query and ask how long does it take to process a refund?

I dont have the time to spend up to an hour waiting for someone to answer the phone, being driven demented by that shocking music and then to get cut off and have to restart the process again. Been there before and Im all out of Valium now  

Hi muffler.

I have looked into this for you and see that your refund is still being processed, this does take some time to go through. 

I do apologise about the delay.

Thank you.
-Ahren

Thanks Ahren. I realise its not your fault obviously.

My billing date was always around the 15th of the month so I waited until that (before posting here) thinking the over payment would have been refunded. After all there was never any issue with me paying on time during my contract period and I had assumed that Eir would have reciprocated but obviously not.

eir: Ahren

muffler wrote: »

eir: Ahren wrote: »

muffler wrote: »

Just a wee bump on this and also to acknowledge Ahren's help but unfortunately a month has gone by and there's still no sign of a refund or any official correspondence at all. I would have to revert to my original query and ask how long does it take to process a refund?

I dont have the time to spend up to an hour waiting for someone to answer the phone, being driven demented by that shocking music and then to get cut off and have to restart the process again. Been there before and Im all out of Valium now  

Hi muffler.

I have looked into this for you and see that your refund is still being processed, this does take some time to go through. 

I do apologise about the delay.

Thank you.
-Ahren

Thanks Ahren. I realise its not your fault obviously.

My billing date was always around the 15th of the month so I waited until that (before posting here) thinking the over payment would have been refunded. After all there was never any issue with me paying on time during my contract period and I had assumed that Eir would have reciprocated but obviously not.

Hi Muffler.

I have checked this for you and see your refund has now been processed.

Please allow 5-10 working days for it to be deposited into your account.

Thank you for your patience.

-Ahren

muffler

Thanks for the help Ahren, much appreciated.  :)

Im just logged in and was about to post an update on this as I got a text earlier today confirming that the refund would be made to my bank account within 5 working days.

Cheers