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Debit Card problems

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  • 21-12-2018 6:50pm
    #1
    Witchie
    Registered Users Posts: 5,597 ✭✭✭


    . I have booked accommodation in Prague for early January and the hotel tried to take the payment from my debit card, and despite having the money in my account, they are unable to process it. 

    Then I am also trying to book flights and again it is not letting me book them on my debit card. 

    I am using 2 different boi accounts so it is not a problem with limits


Comments

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    #2
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi there Witchie,

    Thanks for getting in touch with us here.

    Can I ask has your card been working at ATMs and in shops?

    Also have you received any texts or emails from our card security team?

    Merry Christmas,

    Lorna


  • Options
    #3
    Witchie
    Registered Users Posts: 5,597 ✭✭✭Witchie


    Bank of Ireland: Lorna wrote: »
    Hi there Witchie,

    Thanks for getting in touch with us here.

    Can I ask has your card been working at ATMs and in shops?

    Also have you received any texts or emails from our card security team?

    Merry Christmas,

    Lorna
    Hi Lorna,

    It's working fine elsewhere and I don't see any messages. 


  • Options
    #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    Witchie wrote: »
    Bank of Ireland: Lorna wrote: »
    Hi there Witchie,

    Thanks for getting in touch with us here.

    Can I ask has your card been working at ATMs and in shops?

    Also have you received any texts or emails from our card security team?

    Merry Christmas,

    Lorna
    Hi Lorna,

    It's working fine elsewhere and I don't see any messages. 

    Thanks for that Witchie. In this case I'd ask you to contact the retailer directly so that they can have a look into this. As from what you have described this seems to be happening on their side of the transaction.
    Thanks again,
    Darren.


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