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Query - Call and Collect

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  • 25-12-2018 11:08am
    #1
    Darando
    Registered Users Posts: 724 ✭✭✭


    The Ritz wrote: »
    Mod Bump

    Does in-store call and collect mean available by phone/forum for boards or does the item need to be online available?


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    #2
    The Ritz
    Moderators, Technology & Internet Moderators, RicherSounds.ie Moderator Posts: 2,505 Mod ✭✭✭✭The Ritz


    Mod Comment


    Hi,

    I’ve given your query a separate thread, posting it in a notice risks it being missed. As it’s Christmas Day, your query may not be answered by RS until the store re-opens.

    Ritz


  • Options
    #3
    Richersounds.ie: John
    Company Representative Posts: 9,463 ✭✭✭Richersounds.ie: John


    @The Ritz - Thanks :D - above & beyond the call of duty..



    Darando,

    thanks for the post - unfortunately 'call and collect' is a little obtuse ( we know and I'm currently working on it :o )

    The main meaning is that we are low on stock and we are hoarding available stock for Customers who call to the store to see us - we always give these Customers priority as we hate to disappoint personal callers. ( On this basis an item that is 'in-store only' can become available for shipping as soon as stock pressures ease)

    The next option is that these are items that are just not economical to ship - we are happy for Customers to reserve and collect but shipping charges just tip them over the edge for us - also some items ( especially some TV's are just not great for shipping as the packaging is poor - so these are reserved for in-store collection.

    Next up is that we may out of stock of these on a temporary basis - we sometimes keep out-of stock items 'live' on the site if we know that they are coming back into stock soon.

    Finally .. as most regular Boardies know the key is to ask :) even if an item is  'in-store only' if possible we will always look at it for Boardies and see if we can free up an item,

    Thanks again and have a Great Christmas,

    ATVB,

    John Mc & Crew

    John McDonald / Managing Director / Richer Sounds Ireland / www.richersounds.ie / johnmc@richersounds.ie



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