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on hold for 2 hour's and cut off

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  • 28-12-2018 8:15pm
    #1
    Toby250
    Registered Users Posts: 25 ✭


    Can someone explain to me why eir thinks it's ok to put someone on hold for 2 hours and then just cut you off, I understand they might have a large volume of calls but 2 hours just to be cut off is a disgrace


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    #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    Toby250 wrote: »
    Can someone explain to me why eir thinks it's ok to put someone on hold for 2 hours and then just cut you off, I understand they might have a large volume of calls but 2 hours just to be cut off is a disgrace
    Hi Toby250, 

    My apologies you were on hold for so long. Sorry to hear your call was disconnected. 

    Could you PM the following details and what your query is and I will be happy to help?
    Your Account Number
    Your Name
    Your address
    Your DOB
    You are the account holder?

    As soon as I receive this information I will assist you

    Grainne


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