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Exit Fee

  • 29-12-2018 12:16pm
    #1
    StonedRaider
    Registered Users Posts: 450 ✭✭


    Good morning, I signed up to Electric Ireland in September 2017. I was aware of the 12 month contract.
    I've moved recently with my closing bill dated the 14th December 2018, 15 months later and I was charged a €50 exit fee. Reading my contact terms and conditions, the fee applies to the first 12 months only.


    Many thanks


Comments

  • #2
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi StonedRaider, 

    We are sorry to read this.

    Can you please send us a private message with your account details? We would like to get to the bottom of this for you.

    We will require the following information:
    • Your name
    • Your address
    • Your contact number
    • Your account number
    • Confirmation you are the account holder (Yes/No)
    [*]

    We can then look into this for you.

    Thanks,
    Aoife


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