Excess Charge FTTH Broadband

Peppa Cig

I have been incorrectly charged €100 excess fee for broadband and cannot get through to Eir via 1901. On hold 30 minutes!

Bundle taken out in October 2018 with no FUP limit.

Please reply and I can forward account details via PM.

eir: Ahren

Peppa Cig wrote: »

I have been incorrectly charged €100 excess fee for broadband and cannot get through to Eir via 1901. On hold 30 minutes!

Bundle taken out in October 2018 with no FUP limit.

Please reply and I can forward account details via PM.

Hi Peppa Cig.

Sorry to hear about this.
Could you please PM me the following account information and I will look into this for you.

1. Account number and name on the account. 
2. Can you confirm if you're the account holder?
3. Address (Full first line)
4. Date of birth.

Thank you.
-Ahren

BorneTobyWilde

I've also been charged  excessively on Dec bills. I'm on a fixed contract FTTH with free calls Ireland and UK landlines and mobiles.
Every bill previous was correct at the fixed contract price, dec bill was 5 times higher.

eir: Kellie

BorneTobyWilde wrote: »

I've also been charged  excessively on Dec bills. I'm on a fixed contract FTTH with free calls Ireland and UK landlines and mobiles.
Every bill previous was correct at the fixed contract price, dec bill was 5 times higher.

Hi BorneTobyWilde,

I have just responded to your PM.

~Kellie

Peppa Cig

Thanks to Eir: Ahern who promptly resolved billing error detailed above.