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Eir Sim-Only Contract Length

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  • 03-01-2019 12:31am
    #1
    liamcu
    Registered Users Posts: 167 ✭✭


    I was an existing billpay sim-only customer when I changed my sim-only plan on 07/08/2018.

    The email I received confirming the plan change refers to a 12-month contract length.

    Eir's mobile billpay terms and conditions refer to a minimum 30-day contract for sim-only plans:

    https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eirmobile/eir_mobile_bill_pay_terms.pdf

    I've read elsewhere (https://www.boards.ie/ttfthread/2057882265) that I should ignore the contract length quoted in the confirmation email as Eir's systems can't accommodate the 30-day contract length.

    Can an Eir rep confirm that the minimum contract length for the Eir Mobile Complete sim-only plan is 30 days and not the 12 months referred to in the email I received?

    Liam


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  • Options
    #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    liamcu wrote: »
    I was an existing billpay sim-only customer when I changed my sim-only plan on 07/08/2018.

    The email I received confirming the plan change refers to a 12-month contract length.

    Eir's mobile billpay terms and conditions refer to a minimum 30-day contract for sim-only plans:

    https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eirmobile/eir_mobile_bill_pay_terms.pdf

    I've read elsewhere (https://www.boards.ie/ttfthread/2057882265) that I should ignore the contract length quoted in the confirmation email as Eir's systems can't accommodate the 30-day contract length.

    Can an Eir rep confirm that the minimum contract length for the Eir Mobile Complete sim-only plan is 30 days and not the 12 months referred to in the email I received?

    Liam
    Hi Liam, 

    I can confirm that the eir Mobile Complete SIM-Only plan is a 30 day rolling contract, you are not tied to a 12 month contract. 

    ~Kellie


  • Options
    #3
    liamcu
    Registered Users Posts: 167 ✭✭liamcu


    eir: Kellie wrote: »
    liamcu wrote: »
    I was an existing billpay sim-only customer when I changed my sim-only plan on 07/08/2018.

    The email I received confirming the plan change refers to a 12-month contract length.

    Eir's mobile billpay terms and conditions refer to a minimum 30-day contract for sim-only plans:

    https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eirmobile/eir_mobile_bill_pay_terms.pdf

    I've read elsewhere (https://www.boards.ie/ttfthread/2057882265) that I should ignore the contract length quoted in the confirmation email as Eir's systems can't accommodate the 30-day contract length.

    Can an Eir rep confirm that the minimum contract length for the Eir Mobile Complete sim-only plan is 30 days and not the 12 months referred to in the email I received?

    Liam
    Hi Liam, 

    I can confirm that the eir Mobile Complete SIM-Only plan is a 30 day rolling contract, you are not tied to a 12 month contract. 

    ~Kellie
    Thanks for the clarification, Kellie.


  • Options
    #4
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    liamcu wrote: »
    eir: Kellie wrote: »
    liamcu wrote: »
    I was an existing billpay sim-only customer when I changed my sim-only plan on 07/08/2018.

    The email I received confirming the plan change refers to a 12-month contract length.

    Eir's mobile billpay terms and conditions refer to a minimum 30-day contract for sim-only plans:

    https://www.eir.ie/opencms/export/sites/default/.content/pdf/terms/eirmobile/eir_mobile_bill_pay_terms.pdf

    I've read elsewhere (https://www.boards.ie/ttfthread/2057882265) that I should ignore the contract length quoted in the confirmation email as Eir's systems can't accommodate the 30-day contract length.

    Can an Eir rep confirm that the minimum contract length for the Eir Mobile Complete sim-only plan is 30 days and not the 12 months referred to in the email I received?

    Liam
    Hi Liam, 

    I can confirm that the eir Mobile Complete SIM-Only plan is a 30 day rolling contract, you are not tied to a 12 month contract. 

    ~Kellie
    Thanks for the clarification, Kellie.
    No problem Liam

    ~Kellie


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