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mattress guarantee vs warranty

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  • 03-01-2019 1:00am
    #1
    Daly_Star
    Registered Users Posts: 4 ✭


    Hi, hope this is the right place to post this. I bought a king koil mattress from harvey norman 3 years ago which supposedly had a 10 year guarantee. The mattress is now sagging so much that it is giving us back problems. Called to the shop and the sales advisor gave us the care assist line details and we contacted them. They advised us that the mattress has a 2 year guarantee and then an 8 year warranty. Once the guarantee time is up then the warranty only covers us for some money towards buying a different mattress. Excuse my ignorance for asking this here but I can't find what the difference between guarantee and warranty is and decided to ask you before I go back to them. I'm.also wondering has anyone had any issues with anything like this before?
    (The mattress is now so bad that a 1 year old baby sinks down into a large dent if he is put on the bed)
    Thanks.


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    #2
    Time
    Registered Users Posts: 993 ✭✭✭Time


    The warranty policy for King Koil is here

    Seems like what HN are saying is correct, now whether that would stand up in a small claims case is another matter.


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    #3
    Hoboo
    Registered Users Posts: 3,566 ✭✭✭Hoboo


    Daly_Star wrote: »
    Hi, hope this is the right place to post this. I bought a king koil mattress from harvey norman 3 years ago which supposedly had a 10 year guarantee. The mattress is now sagging so much that it is giving us back problems. Called to the shop and the sales advisor gave us the care assist line details and we contacted them. They advised us that the mattress has a 2 year guarantee and then an 8 year warranty. Once the guarantee time is up then the warranty only covers us for some money towards buying a different mattress. Excuse my ignorance for asking this here but I can't find what the difference between guarantee and warranty is and decided to ask you before I go back to them. I'm.also wondering has anyone had any issues with anything like this before?
    (The mattress is now so bad that a 1 year old baby sinks down into a large dent if he is put on the bed)
    Thanks.

    You need to ask them for a copy of the warranty. Its a guarantee with provisions, but what exactly it is that they guarantee will be set out, eg after year 2 - 50%, year 3 - 45% etc.


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    #4
    Daly_Star
    Registered Users Posts: 4 ✭Daly_Star


    Seems like what HN are saying is correct, now whether that would stand up in a small claims case is another matter.[/quote]



    Thank you for that, much appreciated.


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    #5
    Daly_Star
    Registered Users Posts: 4 ✭Daly_Star


    Hoboo wrote: »
    You need to ask them for a copy of the warranty. Its a guarantee with provisions, but what exactly it is that they guarantee will be set out, eg after year 2 - 50%, year 3 - 45% etc.


    That's great, thank you. I'll get onto them tomorrow to try get that.


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    #6
    Hoboo
    Registered Users Posts: 3,566 ✭✭✭Hoboo


    Daly_Star wrote: »
    That's great, thank you. I'll get onto them tomorrow to try get that.

    It's there in the post above.

    After 2 years guarantee period......

    If service is required during subsequent years up to a maximum of 8 years, any repair or replacement
    will be made, at King Koil’s discretion, at a charge of 1/10th of the current price multiplied by the
    number of years the product has been owned (sliding scale).

    So if the current price is €1000 it will cost you €300 for a replacement. 1000/10 * 3 years


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    #7
    Cazale
    Registered Users Posts: 2,906 ✭✭✭Cazale


    I bought a king koil mattress from Harvey Norman just over three years ago and we are having a similar issue. It's a king size mattress and was over €1200. The mattress is sagging so bad on one side that it hurts my back to sleep on it. It's not just the usual wear and tear you would expect. It looks like the structural integrity of the mattress is gone.

    I was just about to get on to them myself about it. I'm not too happy if all they are offering is a new mattress at a discounted rate. What's the point of giving them 3-400 if the new mattress is of similar quality?


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    #8
    Hoboo
    Registered Users Posts: 3,566 ✭✭✭Hoboo


    Cazale wrote: »
    I bought a king koil mattress from Harvey Norman just over three years ago and we are having a similar issue. It's a king size mattress and was over €1200. The mattress is sagging so bad on one side that it hurts my back to sleep on it. It's not just the usual wear and tear you would expect. It looks like the structural integrity of the mattress is gone.

    I was just about to get on to them myself about it. I'm not too happy if all they are offering is a new mattress at a discounted rate. What's the point of giving them 3-400 if the new mattress is of similar quality?

    None. They're just giving you a 2 year guarantee, after that it's considered wear and tear. Pretty sh1te if you ask me.


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