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Bill query

  • 03-01-2019 8:40am
    #1
    mightyreds
    Registered Users, Registered Users 2 Posts: 2,813 ✭✭✭


    Hi ,

    I recently added my Eir mobile bill to my home broadband and phone account, since I have done this I have received 2 bills for my home broadband/phone and mobile and 2 bills for my mobile alone, could I get this looked into as i feel i've paid twice for the same phone account.


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    mightyreds wrote: »
    Hi ,

    I recently added my Eir mobile bill to my home broadband and phone account, since I have done this I have received 2 bills for my home broadband/phone and mobile and 2 bills for my mobile alone, could I get this looked into as i feel i've paid twice for the same phone account.
    Hi there mightyreds,

    I'm sorry to hear about this.

    If you could PM me the following account details, I'd be more than happy to look into this.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


  • #3
    mightyreds
    Registered Users, Registered Users 2 Posts: 2,813 ✭✭✭mightyreds


    PM sent


  • #4
    Captainsatnav
    Registered Users, Registered Users 2 Posts: 924 ✭✭✭Captainsatnav


    Exact same scenario - pm sent


  • #5
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    mightyreds wrote: »
    PM sent
    Hi there mightyreds,

    I have just responded to your PM there.

    ~Kellie


  • #6
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Captainsatnav wrote: »
    Exact same scenario - pm sent
    Hi Captainsatnav,

    I'm sorry but I don't appear to of received a PM from you.

    Could you send me the PM again, ensure to include the following account details and an outline of the issue you are having.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


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  • #7
    Captainsatnav
    Registered Users, Registered Users 2 Posts: 924 ✭✭✭Captainsatnav


    eir: Kellie wrote: »
    Hi Captainsatnav,

    I'm sorry but I don't appear to of received a PM from you.

    Could you send me the PM again, ensure to include the following account details and an outline of the issue you are having.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie
    Sorry bout that Kellie. No problem anyway. A colleague of yours, Christina, called me and I'm sorted now. Thanks.


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