I have a bill query. And I cannot get a reply from chat or phone numbers

corcadorcha

Hi,
I joined eir in November for phone and broadband at €35 per month. I just received my first bill of €108. Can you explain this please? I have tried ringing and chat but failed to get any response or get to even talk to anyone..

Thanks

Torcaill

Join the club in not getting any response from reps here!! Have messaged them all and no reply!!

eir: Kellie

corcadorcha wrote: »

Hi,
I joined eir in November for phone and broadband at €35 per month. I just received my first bill of €108. Can you explain this please? I have tried ringing and chat but failed to get any response or get to even talk to anyone..

Thanks

Hi corcadorcha,

If you PM me the following account information, I'd be more than happy to check this out for you.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

corcadorcha

Hi Kellie,
I replied to your pm there.. Could you have a look please...
Thanks

RoYoBo

Same problem here. I renewed my contract in December for an agreed bundle price of €56 per month. As I already had FTTH, there was to be no installation charge - I checked this repeatedly with the CS agent who renewed my contract on the phone.
I have now been billed a total of €147 since the 21/12.  My bundle is recorded to be €108 per month instead of €56.
I would like to PM my details and have this checked and rectified.  I cannot get through on the phone and I have queried this by email - no response
Thanks

eir: Grainne

RoYoBo wrote: »

Same problem here. I renewed my contract in December for an agreed bundle price of €56 per month. As I already had FTTH, there was to be no installation charge - I checked this repeatedly with the CS agent who renewed my contract on the phone.
I have now been billed a total of €147 since the 21/12.  My bundle is recorded to be €108 per month instead of €56.
I would like to PM my details and have this checked and rectified.  I cannot get through on the phone and I have queried this by email - no response
Thanks

Hi RoYoBo, 

Sorry to hear you were charged incorrectly. 

Could you PM the following details and I will look into this? 
1. Your Full Name
2. Your address
3. Your DOB
4. Account Number
5. Are you the account holder? 

Once I get this information I can then access your account and check what plan you are signed up to. 

Thanks, 
Grainne

evergo

I have a cancellation enquiry as to the status of my cancellation which was due to be cancelled in December but due to Eir technical issue cancellation did not go through. Now my mobile has been barred and I have been constantly phoning eir but on hold continuously. I have had a number of issues with them over the years and their customer service, or lack thereof, is an absolute joke.

eir: Kellie

evergo wrote: »

I have a cancellation enquiry as to the status of my cancellation which was due to be cancelled in December but due to Eir technical issue cancellation did not go through. Now my mobile has been barred and I have been constantly phoning eir but on hold continuously. I have had a number of issues with them over the years and their customer service, or lack thereof, is an absolute joke.

Hi there evergo,

I am sorry to hear about the issues you have been having.

If you could PM me the following account details, I would be more than happy to have a look into this for you.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

evergo

Kellie,

I've PM'd the details as requested, thanks.

eir: Kellie

evergo wrote: »

Kellie,

I've PM'd the details as requested, thanks.

No problem, evergo.

I have just responded to your PM.

~Kellie

corcadorcha

Could I please get a reply to my pm sent last week.. I would like to pay the bill, but need a reply first.
Thanks,

eir: Kellie

corcadorcha wrote: »

Could I please get a reply to my pm sent last week.. I would like to pay the bill, but need a reply first.
Thanks,

Hi corcadorcha,

I am sorry, but I don't seem to have received a PM from you.

If you could resend it, I'll be happy to look into it.

~Kellie

corcadorcha

I just sent pm.
Thanks

Seve OB

glad im not alone
it is worse when you have a company account and your account manager just will not reply to your emails.... im talking for months here... shocking.
and i can't get through to anyone on any phone

eir: Kellie

corcadorcha wrote: »

I just sent pm.
Thanks

Hi corcadorcha,

I have just replied to your PM.

~Kellie

RoYoBo

I thought I had my billing issue sorted - thanks to Grainne. Unfortunately, my bill is incorrect again this month - €82 instead of €56.

I have sent you a PM Grainne.  I cannot get through to Eir on the phone and there seems to be no other way to get this sorted unless I adjust my direct debit to the correct and agreed amount?

freddie1970

Hi i have just set up with eir tv phone and broadband package ...
the installer never left or connected up a phone ...also our tv isnt working ..do you have any customer service at all ..

RoYoBo

Hi Grainne, the discount still hasn't been applied for my second bill - due to be paid by my bank in a few days.  Should I adjust my direct debit or what?

Jurgen Klopp

Nothing new, a relative was signed up and had to ring in about the first 3 months bills as each time after long conversations they still hadn't put them into the correct package they signed them up with

By month 4 the bill was charged at the correct rate. I don't understand how it can be so bad, I am seriously wondering if the support have no English to read the offers or just they are hiring people who have never even touched a computer before it's shocking to see so many others have the same issue

RoYoBo

Still waiting on my February bill to be amended correctly.  Discount has not been applied for February.  Payment is due to be taken on the 19th February.

Perhaps another agent who is available can take a look?  Grainne assured me it would be sorted via PM, but I realise from reading all the other similar complaints that one has to go around the houses a few times to get results.  

I feel really sorry for Eir agents - despite the problems I'm experiencing.  It must be the worst job in the world when your employers make such a mess of simple things like a correct bill and seem incapable of creating or maintaining a decent system for customers.

eir: Grainne

RoYoBo wrote: »

Still waiting on my February bill to be amended correctly.  Discount has not been applied for February.  Payment is due to be taken on the 19th February.

Perhaps another agent who is available can take a look?  Grainne assured me it would be sorted via PM, but I realise from reading all the other similar complaints that one has to go around the houses a few times to get results.  

I feel really sorry for Eir agents - despite the problems I'm experiencing.  It must be the worst job in the world when your employers make such a mess of simple things like a correct bill and seem incapable of creating or maintaining a decent system for customers.

Hi RoYoBo, 

The amount of your bill is not amended until your next bill is issued. 

I have responded to your PM. 

The correct amount will be taken by direct debit 

Thanks, 
Grainne