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Switching Broadband Charged Partial or Full Month?

  • 03-01-2019 3:24pm
    #1
    Block (8
    Registered Users, Registered Users 2 Posts: 508 ✭✭✭


    Can anyone tell me if I switched from Eir to another provider will I get charged the full month or partial month?


    I've already received a bill to be paid on 11/01/19 for the period 26/12/18 to 25/01/19 but my line was installed on 02/01/18 and just ordered my new broadband today.

    My last direct debit got bounced back and received a charge because I changed bank accounts even though I changed my details online. Not sure if I was unlucky or the online system is useless, just something people should take note.


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Block (8 wrote: »
    Can anyone tell me if I switched from Eir to another provider will I get charged the full month or partial month?


    I've already received a bill to be paid on 11/01/19 for the period 26/12/18 to 25/01/19 but my line was installed on 02/01/18 and just ordered my new broadband today.

    My last direct debit got bounced back and received a charge because I changed bank accounts even though I changed my details online. Not sure if I was unlucky or the online system is useless, just something people should take note.
    Hi there Block (8,

    We are sorry to hear that you are looking to leave us.

    When you cancel your account with us we require 30 days notice of the cancellation, therefore your final bill will be or a full month.

    For more information on our cancellation process, please click here.

    ~Kellie


  • #3
    Block (8
    Registered Users, Registered Users 2 Posts: 508 ✭✭✭Block (8


    Hi Kellie

    Tried all morning to contact the cancelling department and I either get cut off or the automated message that you are having a problem connecting to the department.

    Is there any other way of notifying my cancellation? Thanks.


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