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Cancelling Eir sport on sky platform

  • 04-01-2019 11:29am
    #1
    De Bellem
    Registered Users Posts: 126 ✭✭


    I sent an e mail  to eir  yesterday to give notice of my intention to cancel the service which I took up early in December.   I asked for an acknowledgement, but  have got no reply, yet. What is  a  reasonable time to wait to get  a response  to such a request by e mail


Comments

  • #2
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    De Bellem wrote: »
    I sent an e mail  to eir  yesterday to give notice of my intention to cancel the service which I took up early in December.   I asked for an acknowledgement, but  have got no reply, yet. What is  a  reasonable time to wait to get  a response  to such a request by e mail
    Hi De Bellem.

    Thanks for getting in touch with us here. If you could PM me the following information, I would be happy to take a look at this for you.

    1. Account number and name on the account. 
    2. Can you confirm if you're the account holder?
    3. Address (Full first line)
    4. Date of birth.

    Thanks.
    -Ahren


  • #3
    De Bellem
    Registered Users Posts: 126 ✭✭De Bellem


    eir: Ahren wrote: »
    De Bellem wrote: »
    I sent an e mail  to eir  yesterday to give notice of my intention to cancel the service which I took up early in December.   I asked for an acknowledgement, but  have got no reply, yet. What is  a  reasonable time to wait to get  a response  to such a request by e mail
    Hi De Bellem.

    Thanks for getting in touch with us here. If you could PM me the following information, I would be happy to take a look at this for you.

    1. Account number and name on the account. 
    2. Can you confirm if you're the account holder?
    3. Address (Full first line)
    4. Date of birth.

    Thanks.
    -Ahren
    My Csn number is what I already sent. Why would you suggest cancelling sky  What has that got to do with my request I already gave you details of my request. Why are you asking for more of the same. What more details do you want. PLain and simple I want to give notice that iam cancelling Eir sport and I want you to acknowledge that I have made that request


  • #4
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    De Bellem wrote: »
    eir: Ahren wrote: »
    De Bellem wrote: »
    I sent an e mail  to eir  yesterday to give notice of my intention to cancel the service which I took up early in December.   I asked for an acknowledgement, but  have got no reply, yet. What is  a  reasonable time to wait to get  a response  to such a request by e mail
    Hi De Bellem.

    Thanks for getting in touch with us here. If you could PM me the following information, I would be happy to take a look at this for you.

    1. Account number and name on the account. 
    2. Can you confirm if you're the account holder?
    3. Address (Full first line)
    4. Date of birth.

    Thanks.
    -Ahren
    My Csn number is what I already sent. Why would you suggest cancelling sky  What has that got to do with my request I already gave you details of my request. Why are you asking for more of the same
    Hi De Bellem.

    We are just looking for clarification of your enquiry so we can help you the best we can.

    I have responded to your PM.

    Thank you.

    -Ahren


  • #5
    De Bellem
    Registered Users Posts: 126 ✭✭De Bellem


    eir: Ahren wrote: »
    De Bellem wrote: »
    eir: Ahren wrote: »
    De Bellem wrote: »
    I sent an e mail  to eir  yesterday to give notice of my intention to cancel the service which I took up early in December.   I asked for an acknowledgement, but  have got no reply, yet. What is  a  reasonable time to wait to get  a response  to such a request by e mail
    Hi De Bellem.

    Thanks for getting in touch with us here. If you could PM me the following information, I would be happy to take a look at this for you.

    1. Account number and name on the account. 
    2. Can you confirm if you're the account holder?
    3. Address (Full first line)
    4. Date of birth.

    Thanks.
    -Ahren
    My Csn number is what I already sent. Why would you suggest cancelling sky  What has that got to do with my request I already gave you details of my request. Why are you asking for more of the same
    Hi De Bellem.

    We are just looking for clarification of your enquiry so we can help you the best we can.

    I have responded to your PM.

    Thank you.

    -Ahren
    I sent an e mail to your company to give notice of my cancellation of service. I have got no reply to this. Is an email not a valid way to notify Eir of my intentions and surely it would be reasonable to expect a reply to this  by now.  I am giving notice again that I want to leave eir sport on sky. I have given all the details and there is still no response. My details wont change , my request wont change, whats the hold up in acknowledging my request and just doing it


  • #6
    eir: Ahren
    Closed Accounts Posts: 202 ✭✭eir: Ahren


    De Bellem wrote: »
    eir: Ahren wrote: »
    De Bellem wrote: »
    eir: Ahren wrote: »
    De Bellem wrote: »
    I sent an e mail  to eir  yesterday to give notice of my intention to cancel the service which I took up early in December.   I asked for an acknowledgement, but  have got no reply, yet. What is  a  reasonable time to wait to get  a response  to such a request by e mail
    Hi De Bellem.

    Thanks for getting in touch with us here. If you could PM me the following information, I would be happy to take a look at this for you.

    1. Account number and name on the account. 
    2. Can you confirm if you're the account holder?
    3. Address (Full first line)
    4. Date of birth.

    Thanks.
    -Ahren
    My Csn number is what I already sent. Why would you suggest cancelling sky  What has that got to do with my request I already gave you details of my request. Why are you asking for more of the same
    Hi De Bellem.

    We are just looking for clarification of your enquiry so we can help you the best we can.

    I have responded to your PM.

    Thank you.

    -Ahren
    I sent an e mail to your company to give notice of my cancellation of service. I have got no reply to this. Is an email not a valid way to notify Eir of my intentions and surely it would be reasonable to expect a reply to this  by now.  I am giving notice again that I want to leave eir sport on sky. I have given all the details and there is still no response. My details wont change , my request wont change, whats the hold up in acknowledging my request and just doing it
    Hi De Bellem.

    As we cannot process cancellations here on this channel you would need to speak with our cancellation team directly on 1901.

    I have also responded to your PM.

    Thank you.

    -Ahren


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