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Placed an order for SIM only and there is an issue

  • 04-01-2019 12:30pm
    #1
    MBSnr
    Registered Users, Registered Users 2 Posts: 2,191 ✭✭✭


    Can a rep please PM me to resolve. I spoke with Eir on Twitter and they told me a case was raised and would be resolved within 10 working days. That's a ridiculous time frame to wait.


Comments

  • #2
    MBSnr
    Registered Users, Registered Users 2 Posts: 2,191 ✭✭✭MBSnr


    Any reason why you have replied to other posts newer than mine? 
    Basically your live chat took my order but then once there was an issue, told me to ring customer services. I can't get through on that. Eir on Facebook, like here is ignoring me, and Eir on twitter was no help what so ever. I did hear your customer service had gone to the dogs for FTTH. Seems that is the actual case for all of Eir...

    So basically it looks like it was a mistake to re-sign up to an Eir mobile promo. Can you contact me via PM to confirm the status of my account? Looks like I'm going to port to another mobile provider - surely none can have as bad customer service as you seem to be providing.


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    MBSnr wrote: »
    Any reason why you have replied to other posts newer than mine? 
    Basically your live chat took my order but then once there was an issue, told me to ring customer services. I can't get through on that. Eir on Facebook, like here is ignoring me, and Eir on twitter was no help what so ever. I did hear your customer service had gone to the dogs for FTTH. Seems that is the actual case for all of Eir...

    So basically it looks like it was a mistake to re-sign up to an Eir mobile promo. Can you contact me via PM to confirm the status of my account? Looks like I'm going to port to another mobile provider - surely none can have as bad customer service as you seem to be providing.
    Hi MBSnr, 

    I'm sorry to hear about the ongoing issues you are having with ourselves, I understand this is frustrating. 

    If you PM me your account number, full name on the account, email address and date of birth I'll look into this for you.  

    Thanks 

    Tracey 


  • #4
    MBSnr
    Registered Users, Registered Users 2 Posts: 2,191 ✭✭✭MBSnr


    Sent.


  • #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    MBSnr wrote: »
    Sent.
    Thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 


  • #6
    MBSnr
    Registered Users, Registered Users 2 Posts: 2,191 ✭✭✭MBSnr


    eir: Tracey wrote: »
    MBSnr wrote: »
    Sent.
    Thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 
    Tracey - I sent a PM to you directly about my account. Please can you reply. Thanks.


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  • #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    MBSnr wrote: »
    eir: Tracey wrote: »
    MBSnr wrote: »
    Sent.
    Thanks. 

    I've responded to your PM there now. 

    Thanks 

    Tracey 
    Tracey - I sent a PM to you directly about my account. Please can you reply. Thanks.
    I've responded to your PM. 

    Thanks

    Tracey 


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