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Contract length: 18mth not 12 mth

  • 04-01-2019 3:32pm
    #1
    emclau
    Registered Users Posts: 156 ✭✭


    Hi,
    When I setup my Eir account, I selected mobile phone and internet only. The contract length was 12months, with no TV option includes. If I included a tv option, it would have been an 18month contract.

    I have been told by your support team my contract is 18months, despite the fact I did not sign up to an 18month contract.

    Can you please advise how my contract is 18months? I am happy to PM you my Eir account number.

    I have tried to call you today but could not get through to your operators due to line busy. I have also tried your online chat, but they are unable to resolve.

    Also, if this issue is not resolved within 7days and my contract changed back to 12month, I will be raising a complaint to Comreg.

    Kind Regards.


Comments

  • #2
    emclau
    Registered Users Posts: 156 ✭✭emclau


    I also note your email contact details online are disabled.


  • #3
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,707 ✭✭✭✭fritzelly


    The mobile part only of your plan is 18 months, everything else is 12 months.


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    emclau wrote: »
    Hi,
    When I setup my Eir account, I selected mobile phone and internet only.  The contract length was 12months, with no TV option includes.  If I included a tv option, it would have been an 18month contract.

    I have been told by your support team my contract is 18months, despite the fact I did not sign up to an 18month contract.  

    Can you please advise how my contract is 18months?  I am happy to PM you my Eir account number.

    I have tried to call you today but could not get through to your operators due to line busy.  I have also tried your online chat, but they are unable to resolve.

    Also, if this issue is not resolved within 7days and my contract changed back to 12month, I will be raising a complaint to Comreg.

    Kind Regards.
    Hi emclau, 

    My apologies for the delay in responding to your post. 

    Could you PM the following details and I will look into this?

    1. Your Name
    2. Your Address
    3. Your DOB
    4. Are you the account holder? 
    5. Account Number


    As soon as I receive this information I will investigate this for you. 


    Grainne


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