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A few months ago I was overcharged, this was fixed but the charge keeps rolling over.

  • 04-01-2019 2:32pm
    #1
    Duff Man Jr.
    Registered Users, Registered Users 2 Posts: 762 ✭✭✭


    Last March/April I was there were a few billing errors in a row totalling 170. This was fixed but the 170 is still showed as owed to eir. Each month it just keeps rolling over but is never taken from my bank account.

    So my bill this month is 45, that is what will leave my bank in a few days but it still says I owe 215.

    Can someone take the 170 off my account for good?


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Duff Man Jr. wrote: »
    Last March/April I was there were a few billing errors in a row totalling 170. This was fixed but the 170 is still showed as owed to eir. Each month it just keeps rolling over but is never taken from my bank account.

    So my bill this month is 45, that is what will leave my bank in a few days but it still says I owe 215.

    Can someone take the 170 off my account for good?
    Hi Duff Man Jr, 

    I'm sorry to hear this. 

    Feel free to PM me your account number, full name on the account, email address and date of birth and I'll check this for you. 

    Thanks 

    Tracey 


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