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Cancelled

  • 10-01-2019 1:43pm
    #1
    bramblesTitus
    Registered Users Posts: 8 ✭


    Hi, I cancelled with EIR a week ago (after over 3 years) because retail staff made false promises to me. After speaking to loyalty team on the phone (who openly admitted I was lied to) I told EIR I wanted to cancel my Mobile, TV and broadband immediately. I was told I have to give 30 days notice. Fine. Then I was told I would be sent an email that I would have to verify I was cancelling (despite extensive verification checks on the phone). A week later I still have received no email despite asking for it by chat and on the phone (very time consuming process for each). I'll miss the sports channels but your service is terrible. I'll be delighted when I'm finally done with EIR. Can you speed up the cancellation email for me?


Comments

  • #2
    bramblesTitus
    Registered Users Posts: 8 ✭bramblesTitus


    bramblesTitus wrote: »
    Hi, I cancelled with EIR a week ago (after over 3 years) because retail staff made false promises to me. After speaking to loyalty team on the phone (who openly admitted I was lied to) I told EIR I wanted to cancel my Mobile, TV and broadband immediately. I was told I have to give 30 days notice. Fine. Then I was told I would be sent an email that I would have to verify I was cancelling (despite extensive verification checks on the phone). A week later I still have received no email despite asking for it by chat and on the phone (very time consuming process for each). I'll miss the sports channels but your service is terrible. I'll be delighted when I'm finally done with EIR. Can you speed up the cancellation email for me?
    Just waited 20 minutes on hold and then EIR dropped the call. Please PM me ASAP


  • #3
    bramblesTitus
    Registered Users Posts: 8 ✭bramblesTitus


    bramblesTitus wrote: »
    Hi, I cancelled with EIR a week ago (after over 3 years) because retail staff made false promises to me. After speaking to loyalty team on the phone (who openly admitted I was lied to) I told EIR I wanted to cancel my Mobile, TV and broadband immediately. I was told I have to give 30 days notice. Fine. Then I was told I would be sent an email that I would have to verify I was cancelling (despite extensive verification checks on the phone). A week later I still have received no email despite asking for it by chat and on the phone (very time consuming process for each). I'll miss the sports channels but your service is terrible. I'll be delighted when I'm finally done with EIR. Can you speed up the cancellation email for me?
    Just waited 20 minutes on hold and then EIR dropped the call. Please PM me ASAP


  • #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    bramblesTitus wrote: »
    Hi, I cancelled with EIR a week ago (after over 3 years) because retail staff made false promises to me. After speaking to loyalty team on the phone (who openly admitted I was lied to) I told EIR I wanted to cancel my Mobile, TV and broadband immediately. I was told I have to give 30 days notice. Fine. Then I was told I would be sent an email that I would have to verify I was cancelling (despite extensive verification checks on the phone). A week later I still have received no email despite asking for it by chat and on the phone (very time consuming process for each). I'll miss the sports channels but your service is terrible. I'll be delighted when I'm finally done with EIR. Can you speed up the cancellation email for me?
    Hi bramblesTitus, 

    Sorry to hear you have not received the email. 

    I sincerely apologise for the inconvenience this has caused you.

    Could you PM the following information and I can look into this for you?
    1. Your Name
    2. Your Address
    3. Your Account Number
    4. Your DOB
    5. Are you the account Holder?

    As soon as I receive this I will follow up why you have not received the email

    Thanks, 
    Grainne


  • #5
    bramblesTitus
    Registered Users Posts: 8 ✭bramblesTitus


    eir: Grainne wrote: »
    bramblesTitus wrote: »
    Hi, I cancelled with EIR a week ago (after over 3 years) because retail staff made false promises to me. After speaking to loyalty team on the phone (who openly admitted I was lied to) I told EIR I wanted to cancel my Mobile, TV and broadband immediately. I was told I have to give 30 days notice. Fine. Then I was told I would be sent an email that I would have to verify I was cancelling (despite extensive verification checks on the phone). A week later I still have received no email despite asking for it by chat and on the phone (very time consuming process for each). I'll miss the sports channels but your service is terrible. I'll be delighted when I'm finally done with EIR. Can you speed up the cancellation email for me?
    Hi bramblesTitus, 

    Sorry to hear you have not received the email. 

    I sincerely apologise for the inconvenience this has caused you.

    Could you PM the following information and I can look into this for you?
    1. Your Name
    2. Your Address
    3. Your Account Number
    4. Your DOB
    5. Are you the account Holder?

    As soon as I receive this I will follow up why you have not received the email

    Thanks, 
    Grainne
    I have rang EIR over 10 times since early January and spent hours & hours on hold. I have spent ages on webchat. I have made numerous posts and sent private messages on boards. I sent a letter by post. I have tried contacting EIR by Twitter and I have made a formal complaint on the EIR website. To no avail - I have no verification of my cancellation and no date of when the service will stop. EIR say they will ring me but no missed calls on my phone - just a voicemail saying we are trying to ring you. They think I am stupid. F**king fraud of a company. I will contact COMREG today.


  • #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    bramblesTitus wrote: »
    eir: Grainne wrote: »
    bramblesTitus wrote: »
    Hi, I cancelled with EIR a week ago (after over 3 years) because retail staff made false promises to me. After speaking to loyalty team on the phone (who openly admitted I was lied to) I told EIR I wanted to cancel my Mobile, TV and broadband immediately. I was told I have to give 30 days notice. Fine. Then I was told I would be sent an email that I would have to verify I was cancelling (despite extensive verification checks on the phone). A week later I still have received no email despite asking for it by chat and on the phone (very time consuming process for each). I'll miss the sports channels but your service is terrible. I'll be delighted when I'm finally done with EIR. Can you speed up the cancellation email for me?
    Hi bramblesTitus, 

    Sorry to hear you have not received the email. 

    I sincerely apologise for the inconvenience this has caused you.

    Could you PM the following information and I can look into this for you?
    1. Your Name
    2. Your Address
    3. Your Account Number
    4. Your DOB
    5. Are you the account Holder?

    As soon as I receive this I will follow up why you have not received the email

    Thanks, 
    Grainne
    I have rang EIR over 10 times since early January and spent hours & hours on hold. I have spent ages on webchat. I have made numerous posts and sent private messages on boards. I sent a letter by post. I have tried contacting EIR by Twitter and I have made a formal complaint on the EIR website. To no avail - I have no verification of my cancellation and no date of when the service will stop. EIR say they will ring me but no missed calls on my phone - just a voicemail saying we are trying to ring you. They think I am stupid. F**king fraud of a company. I will contact COMREG today.
    Hi bramblesTitus, 

    I have followed up with the agent again. My apologies that you have not received a call back. 

    I will update you in PM's once I hear back from the agent. 

    Grainne


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  • #7
    WestWicklow1
    Registered Users, Registered Users 2 Posts: 1,215 ✭✭✭WestWicklow1


    Grainne, do you ever get tired of apoligising on behalf of your employer?


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