Eir waiting times & wish to cancel my account.

rachaelf750 · 10-01-2019 3:23pm #1

I have tried and spent so much time on hold and eir chat, to no avail that I no longer wish to be an Eir Customer after 10 years of loyalty.

I would like to request a call back from Eir, is this possible?

jack of all · 10-01-2019 3:58pm

rachaelf750 wrote: »

I have tried and spent so much time on hold and eir chat, to no avail that I no longer wish to be an Eir Customer after 10 years of loyalty.

I would like to request a call back from Eir, is this possible?

I am in a similar boat, I've spent a hour on hold over 2 calls trying to talk to somebody, the webchat was pointless (I want to speak to somebody before I cancel my contract) and email is not available. How frustrating.......

Bawnmore · 10-01-2019 4:00pm

Also in the same boat - I've been charged €120 for my €80 bill for 2 months and each time after spending hours on the phone being told it's sorted, it's never sorted. Used to be a big fan of Eir service, but I can honestly say I can't think of a time when I've had worse service in my life.

rachaelf750 · 10-01-2019 4:08pm

So far I have wasted so much time; 09/01/18 one call at 8.40 to get a msg that they weren't open yet, 25min on Webchat (waste of time), 2 telephone calls at 25min each and spoke with no one.

10/01/18 12min on webchat again! and 30min on hold, I did get through to a lovely lady but she couldn't assist and had to put me through to a different dept. and when she tried (twice) the lines were down! So I didn't speak with anyone who cold deal with me. (45min 50sec in total)

Can someone from Eir assist please?

jack of all · 10-01-2019 4:33pm

When I was last in contact with Eir, in January last year I had no problem speaking to anyone, I had to call on a number of occasions but each time I got to speak to a rep with too much delay. This to me is a real sign of a company in decline.

rachaelf750 · 10-01-2019 4:40pm

jack of all wrote: »

When I was last in contact with Eir, in January last year I had no problem speaking to anyone, I had to call on a number of occasions but each time I got to speak to a rep with too much delay. This to me is a real sign of a company in decline.

I never ring them, I've no need to but oh my Lord what is happening with Eir?!!!
A Telecom business, they don't come across as a very component one!

Webchat=not worth having, asked for a log of the chat to be emailed, can't facilitate this ! It's 2019.
Email= not possible! It's 2019.
Speak with a human= avg. wait time 30min
Get human to assist= not possible as they have to pass you to a different dept!
Ask for a call back= not possible! It's 2019.

Log onto Boards for assistance=last hope
Anyone from Eir available to help a loyal customer?

MillField · 10-01-2019 5:15pm

Same boat here. Multiple calls, on hold 40+mins each time, when I did get through, the line hung up after about 2 minutes of talking. Cant email, Twitter tells you to call the number.

Lads, what's the story with Eir customer service?

Giveaway · 10-01-2019 5:41pm

MillField wrote: »

Same boat here. Multiple calls, on hold 40+mins each time, when I did get through, the line hung up after about 2 minutes of talking. Cant email, Twitter tells you to call the number.

Lads, what's the story with Eir customer service?

passing from pillar to post, give up most. Suggest registered letter to postal address stating wish to cancel, demanding refund, and then contact rival to switch port. also cancel all direct debits etc with eir. every dispute i have had with eircom has required comreg to assist.

eir: Kellie · 11-01-2019 2:12pm

rachaelf750 wrote: »

I have tried and spent so much time on hold and eir chat, to no avail that I no longer wish to be an Eir Customer after 10 years of loyalty.

I would like to request a call back from Eir, is this possible?

Hi rachaelf750,

I have just replied to you on another thread. If you could send me on those account details, I'd be happy to try and help.

~Kellie

eir: Kellie · 11-01-2019 2:14pm

jack of all wrote: »

When I was last in contact with Eir, in January last year I had no problem speaking to anyone, I had to call on a number of occasions but each time I got to speak to a rep with too much delay. This to me is a real sign of a company in decline.

Hi there jack of all,

If you could PM me your exact query along with the following account details I can, of course, have a look into this for you.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

eir: Kellie · 11-01-2019 2:15pm

Bawnmore wrote: »

Also in the same boat - I've been charged €120 for my €80 bill for 2 months and each time after spending hours on the phone being told it's sorted, it's never sorted. Used to be a big fan of Eir service, but I can honestly say I can't think of a time when I've had worse service in my life.

Hi Bawnmore,

if you would also like to PM me your account details, I can look into this for you.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

eir: Kellie · 11-01-2019 2:16pm

MillField wrote: »

Same boat here. Multiple calls, on hold 40+mins each time, when I did get through, the line hung up after about 2 minutes of talking. Cant email, Twitter tells you to call the number.

Lads, what's the story with Eir customer service?

Hi MillField,

If you could also PM me your exact query and account details, I'd be happy to try and help.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

MillField · 11-01-2019 2:48pm

eir: Kellie wrote: »

MillField wrote: »

Same boat here. Multiple calls, on hold 40+mins each time, when I did get through, the line hung up after about 2 minutes of talking. Cant email, Twitter tells you to call the number.

Lads, what's the story with Eir customer service?

Hi MillField,

If you could also PM me your exact query and account details, I'd be happy to try and help.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

All sorted now Kellie.

eir: Kellie · 11-01-2019 3:51pm

MillField wrote: »

eir: Kellie wrote: »

MillField wrote: »

Same boat here. Multiple calls, on hold 40+mins each time, when I did get through, the line hung up after about 2 minutes of talking. Cant email, Twitter tells you to call the number.

Lads, what's the story with Eir customer service?

Hi MillField,

If you could also PM me your exact query and account details, I'd be happy to try and help.

1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB

5) Your full postal address

~Kellie

All sorted now Kellie.

Hi MillField,

I am happy to hear you got this sorted.

~Kellie

rachaelf750 · 14-01-2019 1:28pm

eir: Kellie wrote: »

rachaelf750 wrote: »

I have tried and spent so much time on hold and eir chat, to no avail that I no longer wish to be an Eir Customer after 10 years of loyalty.

I would like to request a call back from Eir, is this possible?

Hi rachaelf750,

I have just replied to you on another thread. If you could send me on those account details, I'd be happy to try and help.

~Kellie

Hi,
I just sent you the requested details, can you assist please.

rachaelf750 · 14-01-2019 1:30pm

I have sent my details to Kellie, but if any other rep is love please help me.
I still can't get through on 1901 and its soooo frustrating !

eir: Kellie · 14-01-2019 1:53pm

rachaelf750 wrote: »

I have sent my details to Kellie, but if any other rep is love please help me.
I still can't get through on 1901 and its soooo frustrating !

Hi there rachaelf750,

I have just responded to your PM.

~Kellie

rachaelf750 · 14-01-2019 2:03pm

Just got a pm reply, and yet again eir can't assist.
Calling, use the chat function messaging them and a pm on boards.
Customer for 10 years and there happy (it seams) to let me go to a competitor.
So who would you recommend I change my internet provider too ?

jack of all · 14-01-2019 6:11pm

My issue has been sorted, many thanks to Grainne at Eir. Still many unanswered questions about Eir's customer service but at least I'm sorted for another year.

rachaelf750 · 15-01-2019 10:57am

Yet again, another day will be wasted trying to contact Eir..
First try if the day. Commenced call at 9.4o
Message stating I will be waiting over 30 min for a rep!!
Here's hoping they can actually deal with me today.

rachaelf750 · 15-01-2019 11:23am

Still on hold; 42min now.
Suppose I should be thankfully for the change in music that just happened !!!
If I don't get this resolved today, I'm leaving Eir, I've had enough.

rachaelf750 · 15-01-2019 11:40am

Actually spoke with someone ,offered me new contract for 39.99p/m *12months.

I'm with eir 10 years so I asked them tomatch a competitors offer of 35 p/m or give me the new customer online offer of 35 p/m
NO way can that be offered was the answer so I have just cancelled with Eir.
Well done Eir take a bow.
Off I go to your competitors and save myself at least €80 p/y.

ocj · 15-01-2019 12:12pm

Same boat here,
Been on hold for nearly an hour now. Web chat useless.
They sneakily increased my monthly bill nearly doubled after I added a sim only plan to it .

@Eir Please PM me

Triboro · 15-01-2019 12:23pm

Is it possible to cancel my service through the Eir shop that I signed up with initially?

patrickc · 15-01-2019 2:07pm

I'm on a 30 day sim only contract, webchat said I need to speak to loyalty to give my notice, I can't get through to them.. Can you take my notice through here reps?

MFlack2012 · 15-01-2019 2:22pm

rachaelf750 wrote: »

Just got a pm reply, and yet again eir can't assist.
Calling, use the chat function messaging them and a pm on boards.
Customer for 10 years and there happy (it seams) to let me go to a competitor.
So who would you recommend I change my internet provider too ?

Hi,

Customer with Eir for well over 10 years, just for landline. Bill was in ex-husband's name, asked for it to be changed to mine in November and was told all was done. Didn't get a bill since. Have been calling and have spent approximately ten hours over three weeks on eir phone lines, never spoke to one person. Webchat tried and were useless. Boards tried and couldn't assist. Bill remains unpaid for three months. On a €60 per month plan with Virgin for wi-fi, Tv and phone included (even though I had no use for it). Asked Virgin Media to port my ten year old landline to them. Less than 24 hours later, have Tv, wi-fi and my old Eir number with Virgin Media. Paying €60 per month. Saving €60 per month from Eir. So really now paying nothing. Had an issue with phone when it was first ported, called Virgin Media and was told there was a wait time on avg of 15 minutes, less than 30 secs later, I was speaking to a very friendly customer service agent and matter was sorted in minutes.

Sorry I didn't make the move years ago.

Thanks Eir

MercMad · 15-01-2019 4:28pm

I am in same boat. I wish to have my contract released so I can go to a competitor that just may have respect for their customers.
My modem went faulty and tech support were quick to diagnose that, then it all fell apart and here I am a week later with nothing to show, no progress, no attempt to delivery (why they insist on using the works worst freight company is beyond me - Nightmare). Countless hours on the phone to various departments, totaling several hours, useless webchat, no reply to emails or messenger.

I have had enough and I want out.....but I can get through to anyone to actually tell them this !!!!!

rachaelf750 · 16-01-2019 4:06pm

Got through yesterday and spoke with Danny.
Cancelled my business with you in the end, Danny said I would receive an email but I hven't received one yet. Typical, now I have to ring again and waste another 50min of my time !!

Giveaway · 16-01-2019 9:25pm

rachaelf750 wrote: »

Got through yesterday and spoke with Danny.
Cancelled my business with you in the end, Danny said I would receive an email but I hven't received one yet. Typical, now I have to ring again and waste another 50min of my time !!

cc all email correspondence to comreg. write letter stating you are cancelling giving reason(especially if eir aren't provide service). Letter to be sent with proof of postage. cancel all direct debits, and ignore all future eir correspondence

DubInTheWest · 16-01-2019 9:33pm

rachaelf750 wrote: »

Actually spoke with someone ,offered me new contract for 39.99p/m *12months.

I'm with eir 10 years so I asked them tomatch a competitors offer of 35 p/m or give me the new customer online offer of 35 p/m
NO way can that be offered was the answer so I have just cancelled with Eir.
Well done Eir take a bow.
Off I go to your competitors and save myself at least €80 p/y.

You're better off away from them. Not only will you save money but peace of mind too. Majority of the support are simpletons.

jack of all · 14-02-2019 4:08pm

Unfortunately I'm still having trouble with Eir, attempting to overcharge me, despite a new contract being in place for some time now. Grainne is not replying to my PMs, although she had promised me that billing issues would be sorted and that I need not worry- that was a week ago. I'm so annoyed at this shambles of a company.

Eir waiting times & wish to cancel my account.

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