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Order Placed on Hold

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  • 11-01-2019 1:51pm
    #1
    amcalester
    Closed Accounts Posts: 4,121 ✭✭✭


    Hello, 

    I have an outstanding order with Eir that has been placed on hold until additional works are completed on the estate I live in. 

    These works were to be finished by 31/12/2018, but I have received an email saying the order has again been placed on hold. 

    Can you give me an updated ETA? I have account details etc that I can PM you. 


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    #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    amcalester wrote: »
    Hello, 

    I have an outstanding order with Eir that has been placed on hold until additional works are completed on the estate I live in. 

    These works were to be finished by 31/12/2018, but I have received an email saying the order has again been placed on hold. 

    Can you give me an updated ETA? I have account details etc that I can PM you. 
    Hi amcalester, 

    Sorry to hear your order has been placed on hold. 

    Could you PM the following details?
    1. Your Name
    2. Your Full Address
    3. Your DOB
    4. Your Account Number
    5. Are you the Account Holder?

    As soon as I get this information I can check when your installation can take place. 

    Grainne


  • Options
    #3
    amcalester
    Closed Accounts Posts: 4,121 ✭✭✭amcalester


    PM sent


  • Options
    #4
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    amcalester wrote: »
    PM sent
    Hi amcalester, 

    I have just sent you a PM with an update

    Grainne


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    #5
    amcalester
    Closed Accounts Posts: 4,121 ✭✭✭amcalester


    Thanks for getting back to me Grainne, I'm a little disappointed that the installation has been delayed again but not much you can do about that.


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    #6
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    amcalester wrote: »
    Thanks for getting back to me Grainne, I'm a little disappointed that the installation has been delayed again but not much you can do about that.
    Hi amcalester, 

    My apologies for that. 

    Thanks, 
    Grainne


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    #7
    amcalester
    Closed Accounts Posts: 4,121 ✭✭✭amcalester


    Hello Eir Reps. 

    When I started this thread I was told the work was scheduled to be completed by 30/March but there were works that needed to be completed first. 

    Is there any way to check if this is still on schedule?


  • Options
    #8
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    amcalester wrote: »
    Hello Eir Reps. 

    When I started this thread I was told the work was scheduled to be completed by 30/March but there were works that needed to be completed first. 

    Is there any way to check if this is still on schedule?
    Hi amcalester, 

    I have just updated you in PM's

    Thanks, 
    Grainne


  • Options
    #9
    amcalester
    Closed Accounts Posts: 4,121 ✭✭✭amcalester


    Thanks Grainne

    An extra day isn't too bad but if that date is missed I will have to look at cancelling the order as there are now alternatives available.


  • Options
    #10
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    amcalester wrote: »
    Thanks Grainne

    An extra day isn't too bad but if that date is missed I will have to look at cancelling the order as there are now alternatives available.
    I completely understand amcalesterIf you are not contacted before that date please post here and we will invesigate

    Sincere apologies for the delay with the installation.

    Thanks,
    Grainne


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