alternatives to small claims court?

irishgrover

Hi Team,
I'm at a bit of an impasse. I signed up in December for BB, PH and TV. My billing and service provision is incorrect.
I've talked to web chat - obviously that was a complete waste of time which resulted in being told to phone CS.
I've tried to phone CS multiple times, but obviously it's impossible to talk to anyone.
went through your official complaints process and logged a complaint (https://www.eir.ie/complaints/) - nothing at all happened with this, you ignored your own code of practice and escalation process.
There is not much point going to Comreg as they will want me to engage with Eir, but I can't engage with Eir as you won’t respond.

So what I'm next is just going directly to the small claims court, and putting in a complaint for the cost of the delta of the incorrect service / billing. (it's probably less than a couple of hundred for the year)

If you are aware of any more efficient or appropriate way of communicating with you, outside of a court environment, e.g. call back, email etc. please let me know.

I'm not a massively angry customer, I don't want Eir to suffer, I don't hate Eir or anyone in it. To be honest I'm not even mildly angry..... it's just I can't get you to answer the phone, or engage or provide customer service in any way. So it would literally be easier to pay the incorrect amount and just use SCC to get it back.....

Looking forward to your response, enjoy the weekend, and hope that you are not personally impacted by the current Eir "restructuring" which is obviously a major factor in the current situation.

eir: Grainne

irishgrover wrote: »

Hi Team,
I'm at a bit of an impasse. I signed up in December for BB, PH and TV. My billing and service provision is incorrect.
I've talked to web chat - obviously that was a complete waste of time which resulted in being told to phone CS.
I've tried to phone CS multiple times, but obviously it's impossible to talk to anyone.
went through your official complaints process and logged a complaint (https://www.eir.ie/complaints/) - nothing at all happened with this, you ignored your own code of practice and escalation process.
There is not much point going to Comreg as they will want me to engage with Eir, but I can't engage with Eir as you won’t respond.

So what I'm next is just going directly to the small claims court, and putting in a complaint for the cost of the delta of the incorrect service / billing. (it's probably less than a couple of hundred for the year)

If you are aware of any more efficient or appropriate way of communicating with you, outside of a court environment, e.g. call back, email etc. please let me know.

I'm not a massively angry customer, I don't want Eir to suffer, I don't hate Eir or anyone in it. To be honest I'm not even mildly angry..... it's just I can't get you to answer the phone, or engage or provide customer service in any way. So it would literally be easier to pay the incorrect amount and just use SCC to get it back.....

Looking forward to your response, enjoy the weekend, and hope that you are not personally impacted by the current Eir "restructuring" which is obviously a major factor in the current situation.

Hi irishgrover, 

My apologies that you have not had your issue resolved. 

Could you PM me the following details and I will look into this for you. 
1. Your Name
2. Your Address
3. Your DOB
4. Account Number
5. Are you the Account Holder? 

Could you also advise how your billing is incorrect I will investigate this? 

Grainne

irishgrover

Hi Grainne,
thanks for the response. I'll PM you over the weekend. I need to be home to get the appropriate data.
thanks and enjoy the weekend

eir: Grainne

irishgrover wrote: »

Hi Grainne,
thanks for the response. I'll PM you over the weekend. I need to be home to get the appropriate data.
thanks and enjoy the weekend

No problem irishgrover, 

As soon as I receive your PM I will look into this for you. 

Grainne