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Old router

  • 11-01-2019 4:23pm
    #1
    patravers
    Registered Users Posts: 104 ✭✭


    We moved homes and eir came and set up a new account with a new router.

    The old router is around 4 years old and is in our old house. We were sent a letter looking for it back or we would be charged 65. Why? What would you do with an old modem? It's not even worth the price of being picked up let alone 65


Comments

  • #2
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    patravers wrote: »
    We moved homes and eir came and set up a new account with a new router.

    The old router is around 4 years old and is in our old house. We were sent a letter looking for it back or we would be charged 65. Why? What would you do with an old modem? It's not even worth the price of being picked up let alone 65
    Hi patravers,

    We require that all equipment be sent back to us within 30 days of the cancellation of service. Information on equipment returns is in the eir General Terms and Conditions which you can view by clicking here.

    ~Kellie


  • #3
    patravers
    Registered Users Posts: 104 ✭✭patravers


    Firstly we didn't cancel any service we moved house ad stayed with you. At no point during this process did anyone inform us we would have to give back the old router. Besides the point that he old router is virtually worthless ad not worth the 59 euro we would have to pay, we can't find it and may still be in our old house. Please can your agents inform people of this before they move

    eir: Kellie wrote: »
    Hi patravers,

    We require that all equipment be sent back to us within 30 days of the cancellation of service. Information on equipment returns is in the eir General Terms and Conditions which you can view by clicking here.

    ~Kellie


  • #4
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    patravers wrote: »
    Firstly we didn't cancel any service we moved house ad stayed with you. At no point during this process did anyone inform us we would have to give back the old router. Besides the point that he old router is virtually worthless ad not worth the 59 euro we would have to pay, we can't find it and may still be in our old house. Please can your agents inform people of this before they move

    eir: Kellie wrote: »
    Hi patravers,

    We require that all equipment be sent back to us within 30 days of the cancellation of service. Information on equipment returns is in the eir General Terms and Conditions which you can view by clicking here.

    ~Kellie
    Hi patravers,

    If you would like to PM me the following account details, I can, of course, look into this for you.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


  • #5
    looksee
    Registered Users, Registered Users 2 Posts: 28,829 ✭✭✭✭looksee


    All you have to do is print off the label and ask for it to be picked up. It is one operation that worked absolutely painlessly for us. Eir will pay for the return, what's the harm?


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