Usage question

iSeano90

Hello,
I get the following minutes on Bill Pay:
- 200 anytime mobile & landline domestic and Europe roam minutes
- Unlimited eir mobile domestic minutes

My usage for the month shows:
147 / 200 mins

Yet, when I look at all the minutes used, almost all of the 147 is to Eir Mobiles. Shouldn't this be covered by the "Unlimited eir mobile domestic minutes"? 

Can this please be looked into? Tried calling you toddy, and of course you are closed- was directed to online chat. Tried that, and eventually when that connected, the guy told me to call you. 

This is some horrific customer service - lets hope its better on here.

iSeano90

iSeano90 wrote: »

Hello,
I get the following minutes on Bill Pay:
- 200 anytime mobile & landline domestic and Europe roam minutes
- Unlimited eir mobile domestic minutes

My usage for the month shows:
147 / 200 mins

Yet, when I look at all the minutes used, almost all of the 147 is to Eir Mobiles. Shouldn't this be covered by the "Unlimited eir mobile domestic minutes"? 

Can this please be looked into? Tried calling you toddy, and of course you are closed- was directed to online chat. Tried that, and eventually when that connected, the guy told me to call you. 

This is some horrific customer service - lets hope its better on here.

Any updates to this?
I’m still on hold for customer care since Saturday- but I’m next in line.

eir: Kellie

iSeano90 wrote: »

iSeano90 wrote: »

Hello,
I get the following minutes on Bill Pay:
- 200 anytime mobile & landline domestic and Europe roam minutes
- Unlimited eir mobile domestic minutes

My usage for the month shows:
147 / 200 mins

Yet, when I look at all the minutes used, almost all of the 147 is to Eir Mobiles. Shouldn't this be covered by the "Unlimited eir mobile domestic minutes"? 

Can this please be looked into? Tried calling you toddy, and of course you are closed- was directed to online chat. Tried that, and eventually when that connected, the guy told me to call you. 

This is some horrific customer service - lets hope its better on here.

Any updates to this?
I’m still on hold for customer care since Saturday- but I’m next in line.

Hi there iSeano90,

I have just responded to your PM now.

~Kellie

iSeano90

eir: Kellie wrote: »

iSeano90 wrote: »

iSeano90 wrote: »

Hello,
I get the following minutes on Bill Pay:
- 200 anytime mobile & landline domestic and Europe roam minutes
- Unlimited eir mobile domestic minutes

My usage for the month shows:
147 / 200 mins

Yet, when I look at all the minutes used, almost all of the 147 is to Eir Mobiles. Shouldn't this be covered by the "Unlimited eir mobile domestic minutes"? 

Can this please be looked into? Tried calling you toddy, and of course you are closed- was directed to online chat. Tried that, and eventually when that connected, the guy told me to call you. 

This is some horrific customer service - lets hope its better on here.

Any updates to this?
I’m still on hold for customer care since Saturday- but I’m next in line.

Hi there iSeano90,

I have just responded to your PM now.

~Kellie

Thanks Kellie, I have replied there too. 

iSeano90

iSeano90 wrote: »

eir: Kellie wrote: »

iSeano90 wrote: »

iSeano90 wrote: »

Hello,
I get the following minutes on Bill Pay:
- 200 anytime mobile & landline domestic and Europe roam minutes
- Unlimited eir mobile domestic minutes

My usage for the month shows:
147 / 200 mins

Yet, when I look at all the minutes used, almost all of the 147 is to Eir Mobiles. Shouldn't this be covered by the "Unlimited eir mobile domestic minutes"? 

Can this please be looked into? Tried calling you toddy, and of course you are closed- was directed to online chat. Tried that, and eventually when that connected, the guy told me to call you. 

This is some horrific customer service - lets hope its better on here.

Any updates to this?
I’m still on hold for customer care since Saturday- but I’m next in line.

Hi there iSeano90,

I have just responded to your PM now.

~Kellie

Thanks Kellie, I have replied there too. 

Still waiting on an update here, please? PMs replied to yesterday, about 10 minutes after you sent it to me.

eir: Kellie

iSeano90 wrote: »

iSeano90 wrote: »

eir: Kellie wrote: »

iSeano90 wrote: »

iSeano90 wrote: »

Hello,
I get the following minutes on Bill Pay:
- 200 anytime mobile & landline domestic and Europe roam minutes
- Unlimited eir mobile domestic minutes

My usage for the month shows:
147 / 200 mins

Yet, when I look at all the minutes used, almost all of the 147 is to Eir Mobiles. Shouldn't this be covered by the "Unlimited eir mobile domestic minutes"? 

Can this please be looked into? Tried calling you toddy, and of course you are closed- was directed to online chat. Tried that, and eventually when that connected, the guy told me to call you. 

This is some horrific customer service - lets hope its better on here.

Any updates to this?
I’m still on hold for customer care since Saturday- but I’m next in line.

Hi there iSeano90,

I have just responded to your PM now.

~Kellie

Thanks Kellie, I have replied there too. 

Still waiting on an update here, please? PMs replied to yesterday, about 10 minutes after you sent it to me.

Hi there iSeano90,

I apologise about the delay in replying.

I have just responded to your PM.

~Kellie