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Rte player only showing adverts

  • 13-01-2019 9:58am
    #1
    Iamlegend24
    Registered Users Posts: 16 ✭


    Hi boardsies,

    I could do with your help as I'm not very techy.

    I have a samsung smart tv. The player always worked for me no problems but since christmas the adverts will load but when it comes to the show it won't load it. Any suggestions welcome.


Comments

  • #2
    vicwatson
    Registered Users, Registered Users 2 Posts: 28,404 ✭✭✭✭vicwatson


    They have a new player, maybe do a search or an update or delete one you have installed and reinstall?


  • #3
    Iamlegend24
    Registered Users Posts: 16 ✭Iamlegend24


    vicwatson wrote: »
    They have a new player, maybe do a search or an update or delete one you have installed and reinstall?

    Hi Vicwatson, I done all the above no joys. Thanks


  • #4
    vicwatson
    Registered Users, Registered Users 2 Posts: 28,404 ✭✭✭✭vicwatson


    Iamlegend24 wrote: »
    Hi Vicwatson, I done all the above no joys. Thanks

    I’d suggest you contact RTthen maybe.


  • #5
    jgbyr
    Registered Users, Registered Users 2 Posts: 1,377 ✭✭✭jgbyr


    For anyone getting a blank screen after the ads, using android devices, I got the following response from RTÉ.

    "We have some known issues with the early releases of Android and we recommend users to have at least Android 5 (9 is the most recent update)."


  • #6
    Iamlegend24
    Registered Users Posts: 16 ✭Iamlegend24


    Thanks jgbyr.....can you get the old version of the app in the play store.


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  • #7
    Outlaw Pete
    Registered Users, Registered Users 2 Posts: 10,423 ✭✭✭✭Outlaw Pete


    Have the same issues and I'm running Oreo on an S8 and so the issues are far from confined to those running old versions of Android.


  • #8
    pandabat
    Registered Users, Registered Users 2 Posts: 357 ✭✭pandabat


    Working fine on my Android Pie phone but not on my LG Smart TV. Only noticed on Monday but could have been like that for a few weeks. I'll try RTE myself and see


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