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Cannot change my account?

  • 14-01-2019 3:14pm
    #1
    kramor3k
    Registered Users Posts: 6 ✭


    My 12 month contract just ended and now you are charging me €83 for just broadband  and phone and I want a cheaper deal if possible. After being on hold with 1901 for 4 hours over the last 2 days I finally got through to be told that there was no cheaper deals available to me and they couldn't offer me a reduction. IS this the case? Do I really have to leave rather than you helping to keep me?


Comments

  • #2
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    kramor3k wrote: »
    My 12 month contract just ended and now you are charging me €83 for just broadband  and phone and I want a cheaper deal if possible. After being on hold with 1901 for 4 hours over the last 2 days I finally got through to be told that there was no cheaper deals available to me and they couldn't offer me a reduction. IS this the case? Do I really have to leave rather than you helping to keep me?
    Hi kramor3k, 

    Could you PM the following details and I can check what plans are available?
    1. Registered Name
    2. Registered Address
    3. DOB
    4. Account Number
    5. Are you the Account Holder? 

    As soon as I get this information I can look into this for you. 

    - Grainne


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