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New Build - Can't order a phone line without eircode?

  • 15-01-2019 1:28pm
    #1
    Frank Castle
    Banned (with Prison Access) Posts: 134 ✭✭


    I have just moved into my house which is a new build in an estate. (Phase 2... Phase one all have access to ftth already).

    My house has not been issued an eircode yet (hoping I will receive one now in February). 

    Why is it I cannot have a phone line installed without an eircode? I'm not talking about FTTH here, a basic phone line would suffice. But I am told I have to wait for the eircode because you cannot raise a query without one.

    How did you manage before eircodes were introduced? and given the slow update of eircodes, I could be waiting 6 months without a phone line to my house?

    Some clarity here would be appreciated. 


Comments

  • #2
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,693 ✭✭✭✭fritzelly


    New estate = no copper lines will be installed so FTTH only which requires an eircode for port assignment among many things and there is no way around this.


  • #3
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    Frank Castle wrote: »
    I have just moved into my house which is a new build in an estate. (Phase 2... Phase one all have access to ftth already).

    My house has not been issued an eircode yet (hoping I will receive one now in February). 

    Why is it I cannot have a phone line installed without an eircode? I'm not talking about FTTH here, a basic phone line would suffice. But I am told I have to wait for the eircode because you cannot raise a query without one.

    How did you manage before eircodes were introduced? and given the slow update of eircodes, I could be waiting 6 months without a phone line to my house?

    Some clarity here would be appreciated. 
    Hi there Frank Castle,

    Unfortunately, fritzelly is correct. When there are no copper lines installed we can not install FTTH. I know you are talking about getting a landline but the newer estates are being built equipped for voice over broadband (phone works through the broadband) rather than the traditional phone line. This new system is based off eircodes which is why until you are issued an eircode nothing can be installed, unfortunately.

    For more information on broadband talk please click here. Alternatively, you can try to speak with an agent from our Technical Support department live by clicking here.

    ~Kellie


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