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Eir please help .. I have run out of patience and faith
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16-01-2019 10:56amI am moving house and going to live with my daughter
My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him , all was in order, I waited and maybe unsurprisingly ... no e mail ..
what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using and I just can’t go through this scenario again . Please help0
Comments
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curly from cork wrote: »I am moving house and going to live with my daughter
My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him , all was in order, I waited and maybe unsurprisingly ... no e mail ..
what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using and I just can’t go through this scenario again . Please help0 -
curly from cork wrote: »I am moving house and going to live with my daughter
My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him , all was in order, I waited and maybe unsurprisingly ... no e mail ..
what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using and I just can’t go through this scenario again . Please help
If you would like to PM me the following account details, I would be more than happy to have a look into this for you.
1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) Your full postal address
~Kellie0 -
curly from cork wrote: »I am moving house and going to live with my daughter
My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him , all was in order, I waited and maybe unsurprisingly ... no e mail ..
what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using and I just can’t go through this scenario again . Please help0 -
eir: Kellie wrote: »curly from cork wrote: »I am moving house and going to live with my daughter
My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him , all was in order, I waited and maybe unsurprisingly ... no e mail ..
what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using and I just can’t go through this scenario again . Please help
If you would like to PM me the following account details, I would be more than happy to have a look into this for you.
1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) Your full postal address
~Kellie0 -
curly from cork wrote: »eir: Kellie wrote: »curly from cork wrote: »I am moving house and going to live with my daughter
My eir home phone broadband and mobile package is out of contract, I want to cancel I spent 20 minutes on web chat eventually they told me they couldn’t help
I called 1901 to cancel , first time I held for 38 mins- lady took my details said please hold and I was cut off.. in my innocence seeing as she had the number I called from I waited for a call back , nothing.
Second call to 1901 I waited for 1 hour 15 mins, went through all the details , operator was called Pavel , he assured me that once the call was terminated I would get an email with a link to cancel, I double checked e mail and mobile number with him , all was in order, I waited and maybe unsurprisingly ... no e mail ..
what am I to do . Is this a fraud on eir behalf so that I cannot cancel ? I cannot believe that the operators can’t do a simple job like send a link ?
I am worried and upset I want to cancel my line, I can’t keep paying for a phone I won’t be using and I just can’t go through this scenario again . Please help
If you would like to PM me the following account details, I would be more than happy to have a look into this for you.
1) Account number
2) Account name
3) Are you the account holder?
4) Your DOB
5) Your full postal address
~Kellie
I have just responded to your PM.
~Kellie0 -
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