Trying to cancel since the 8th January.

ocj

Hi Eir, 

Can You please get in contact, 
I've spent hours on hold on the phone and web chats trying to get my account fixed. 
I requested to get a sim only mobile pack from Eir. 
I never requested to sign up to a new contact or an increased price for Broadband. 

But now I see my Broadband has increased from €40 to €79.95 per month. I also sent a PM yesterday. 
I'm sick to death of this now. Just want to cancel all

eir: Ahren

ocj wrote: »

Hi Eir, 

Can You please get in contact, 
I've spent hours on hold on the phone and web chats trying to get my account fixed. 
I requested to get a sim only mobile pack from Eir. 
I never requested to sign up to a new contact or an increased price for Broadband. 

But now I see my Broadband has increased from €40 to €79.95 per month. I also sent a PM yesterday. 
I'm sick to death of this now. Just want to cancel all

Hi ocj.

Thank you for getting in touch with us here.

I have received your PM and will respond there now.

Thank you.
-Ahren 

ocj

eir: Ahren wrote: »

Hi ocj.

Thank you for getting in touch with us here.

I have received your PM and will respond there now.

Thank you.
-Ahren 

Thanks for your reply.
The email address you provided is invalid.
Can you send me a valid email address?
Thanks

eir: Ahren

ocj wrote: »

eir: Ahren wrote: »

Hi ocj.

Thank you for getting in touch with us here.

I have received your PM and will respond there now.

Thank you.
-Ahren 

Thanks for your reply.
The email address you provided is invalid.
Can you send me a valid email address?
Thanks

Hi ocj.

I have responded to your PM with an alternative email address.

Thank you.
-Ahren

ocj

Well after hours on call waiting and numerous web chats to only get "call 1901"
I've made some headway, they finally agreed to cancel the mobile service but wouldn't cancel the broadband, 
Apparently even though they decided to  create a new contract for me when I added a mobile phone (which I didn't want, I wanted it stand alone) They can cancel the mobile under the cooling off period which I had to remind them about. they didn't want to do it at first. But conveniently they revert back to the old contact for the broadband. Humm that's handy for Eir. 
Not only that they revert back to the old contract but not the old price, so that leaves me paying twice what I was for broadband. 
So they agreed that on the 31st March my contract would be up and I need to give them 30 days notice, I said consider this your notice, not good enough. It has to be 30 day WTF.
After all that I had to then go on call waiting again to get the difference of the old and new bill corrected and now I can see they have signed me up to 12 month contract. What are they playing at. 

ocj

@Eir please PM to confirm contract

eir: Ahren

ocj wrote: »

Well after hours on call waiting and numerous web chats to only get "call 1901"
I've made some headway, they finally agreed to cancel the mobile service but wouldn't cancel the broadband, 
Apparently even though they decided to  create a new contract for me when I added a mobile phone (which I didn't want, I wanted it stand alone) They can cancel the mobile under the cooling off period which I had to remind them about. they didn't want to do it at first. But conveniently they revert back to the old contact for the broadband. Humm that's handy for Eir. 
Not only that they revert back to the old contract but not the old price, so that leaves me paying twice what I was for broadband. 
So they agreed that on the 31st March my contract would be up and I need to give them 30 days notice, I said consider this your notice, not good enough. It has to be 30 day WTF.
After all that I had to then go on call waiting again to get the difference of the old and new bill corrected and now I can see they have signed me up to 12 month contract. What are they playing at. 

ocj wrote: »

@Eir please PM to confirm contract

Hi ocj.

I will send you a PM now to confirm this for you.

Thank you.
-Ahren

eagle eye

My friend is in the same situation since before Christmas.
How does he get in touch?

ocj

eagle eye wrote: »

My friend is in the same situation since before Christmas.
How does he get in touch?

You just have to keep calling , It's annoying but web chat can't help

ocj

Hi, 

So low and behold, 
Eir sent a bill for €79.95 after all the communications I had. I got through to billing and they finally credited my account so as to bill for €47 and not €79.95. But guess what Eir have taken €79.95 from my bank. 

Please help here as this billing error was supposed to have been updated on the 18th January after hours of being on call to Eir. 

eir: Ahren

ocj wrote: »

Hi, 

So low and behold, 
Eir sent a bill for €79.95 after all the communications I had. I got through to billing and they finally credited my account so as to bill for €47 and not €79.95. But guess what Eir have taken €79.95 from my bank. 

Please help here as this billing error was supposed to have been updated on the 18th January after hours of being on call to Eir. 

Hi there ocj.

Sorry to hear about this.
I have received your PM and will respond there now.

Thank you.
-Ahren

ocj

eir: Ahren wrote: »

ocj wrote: »

Hi, 

So low and behold, 
Eir sent a bill for €79.95 after all the communications I had. I got through to billing and they finally credited my account so as to bill for €47 and not €79.95. But guess what Eir have taken €79.95 from my bank. 

Please help here as this billing error was supposed to have been updated on the 18th January after hours of being on call to Eir. 

Hi there ocj.

Sorry to hear about this.
I have received your PM and will respond there now.

Thank you.
-Ahren

Hi Ahren, 

I've replied to your PM now, 
Thanks